Account Manager – Commercial Grounds Management (CGM)

Location: Charleston, SC

Position Type: Full-Time, Exempt

Position Overview

The Commercial Grounds Management Account Manager is a pivotal leadership and relationship-driven role focused on delivering exceptional landscape maintenance services and managing comprehensive client relations across our portfolio. Acting as the primary bridge between our clients and production teams, you will champion a culture of teamwork, set clear expectations, and drive the standard for regional landscape excellence.

Your success will be measured by three primary pillars: customer retention, landscape enhancement sales, and new commercial grounds maintenance business development.

Key Responsibilities

Client Relations & Revenue Growth (Sales & Customer Service)

• Primary Relationship Owner: Serve as the main field contact for commercial clients, contractors, and subcontractors, fostering long-term relationships built on trust and proactive communication.

• Portfolio Retention: Actively manage and execute customer retention strategies to maintain high satisfaction and renewal rates across assigned sites.

• Enhancement Sales: Identify on-site opportunities for landscape improvements, managing the enhancement process from site assessment and estimation to proposal assembly and final sale to meet monthly revenue targets.

Operational Excellence & Production Collaboration

• Hand-off & Alignment: Translate client expectations into clear, actionable production goals for field crews, ensuring jobs are executed efficiently, safely, and exactly to specification.

• Quality Assurance: Partner with fellow Account Managers to ensure a consistent, high-quality product across the regional portfolio.

• Seasonal Readiness: Support emergency and seasonal operations as needed, including winter weather response and storm cleanup.

Compliance, Safety, & Professionalism

• Policy & Procedure: Maintain full compliance with all of Bland’s company policies, standard operating procedures, and professional protocols.

• Safety Leadership: Strictly practice and enforce safety protocols regarding chemicals, tools, and all landscape equipment.

• Professional Branding: Represent the company professionally by consistently wearing company-provided uniforms and using required personal protective equipment (PPE) as needed.

Position Requirements & Qualifications

Credentials & Skills

• Valid NC Driver’s License: Must possess a valid North Carolina driver’s license and consistently maintain a clean, insurable driving record.

• Pesticide Licensure: Ability to actively acquire and maintain an NC Pesticide Applicator's license.

• Industry Certification: Ability to acquire the Pesticide Applicators License.

• Internal Training: Completion of all internal operations and foreman training modules.

• Communication & Leadership: Strong verbal and written communication skills, with a proven ability to clearly convey expectations, build rapport with clients, and motivate production teams.

• Horticultural Expertise: Knowledgeable in all horticultural practices associated with commercial grounds maintenance, with the ability to educate customers and translate those practices to production.

Physical & Environmental Demands

• Physical Capability: Ability to lift and carry up to 50 pounds on a routine basis.

• Mobility: Ability to bend, stoop, kneel, and remain on your feet on a continual basis throughout the workday.

• Weather Conditions: Ability to work outside in all weather conditions, navigating seasonal heat, humidity, cold, or rain.

• Environmental Resilience: Ability to safely work around common outdoor variables and risks, including bees, wasps, poison ivy, pollen, thorns, and rough terrain.

Compensation & Benefits

We offer a comprehensive package designed to support our team members' professional success, financial growth, and overall well-being:

• Financial Growth: Competitive base salary paired with lucrative, performance-based bonus opportunities tied to enhancement sales and portfolio retention.

• Health & Wellness: Comprehensive medical insurance packages, including dedicated dental and vision coverage.

• Retirement Security: Company-matched 401(k) plan to help you invest in your future.

• Work-Life Balance: Accrued Paid Time Off (PTO) up to 80 hours within your first year of employment, plus paid company holidays.

• Tools for Success: Dedicated company vehicle for professional use and travel, a company laptop, and a company smartphone to keep you seamlessly connected in the field.