Account Manager- Commercial Grounds Maintenance

Title: Account Manager
Department: Commercial Grounds Management
Reports to: Branch Manager
Status: Exempt, outside sales

Role Overview

The Account Manager (AM) serves as the primary bridge between Bland Landscaping
(Company) and our most valued assets: our clients. You are not just a point of contact; you are a 
Trusted Advisor and Asset Steward. Your mission is twofold: (1) ensuring the flawless 
execution of existing maintenance contracts through proactive site management and (2) driving 
strategic growth by identifying and selling property enhancements that increase the value and 
beauty of our clients’ landscapes.

The ideal AM is a disciplined self-starter who thrives on the autonomy of the field. You must 
possess the "High EQ" necessary to navigate various client personalities—from volunteer HOA 
boards to sophisticated commercial asset managers—ensuring that Bland Landscaping remains 
their first and only choice for grounds management.

Core Responsibilities

Client Relationship Management & Retention

• Strategic Partnership: Act as the lead consultant for a dedicated book of business, 
fostering long-term relationships through consistent, "high-touch" communication.
• Site Audits & Quality Assurance: Perform regular, documented site walks and 
audits to ensure maintenance standards meet (and exceed) contract specifications.
• Adaptive Communication: Tailor communication styles to match client personas—
providing formal presentations for HOA boards, succinct ROI-focused reports for 
commercial PMs, and deep technical data for high-touch buyers.
• Conflict Resolution: Proactively identify and resolve client concerns before they 
escalate, maintaining a high retention rate across the portfolio.

Strategic Sales & Portfolio Growth

• Enhancement Identification: Proactively identify opportunities for site 
improvements (e.g., drainage solutions, seasonal color, turf renovation, or plant 
transitions).
• Proposal Development: Utilize the BOSS quoting system to generate 
professional, accurate, and timely proposals for enhancements, aquatics, and 
ancillary services.
• Consultative Selling: Meet monthly and annual sales goals by educating clients on 
the long-term benefits of property upgrades and landscape stewardship.
• Collaboration: Work closely with the design and estimating teams to bring complex, 
high-value enhancement projects from concept to contract.

Production Liaison & Operations

• Operational Clarity: Translate client expectations into clear, actionable work orders 
for Production Staff and Crew Leaders to ensure "right-the-first-time" execution.
• Cross-Functional Teamwork: Coordinate with Branch Managers and production 
teams on scheduling, seasonal labor needs, and specialized service windows.
• Safety & Stewardship: Maintain a safe working environment by adhering to all 
company safety protocols and ensuring company vehicles and equipment are 
handled professionally.
• Winter Operations: Lead and support snow removal and emergency weather 
response efforts during winter months.

Horticultural Stewardship & Technical Expertise

• Subject Matter Expertise: Maintain, or obtain if not already held, a high level of 
knowledge regarding local horticultural practices, pest management, and irrigation 
efficiency.
• Educational Leadership: Educate clients on proper horticultural standards, 
advocating for practices that ensure the long-term health and sustainability of their 
landscape.
• Industry Compliance: Stay current on green industry trends, emerging 
technologies, and local regulatory changes
Professional Requirements & Certifications

Education & Experience

• Minimum: 2-year college degree with 2+ years of experience in retail, customer 
service, outside sales, landscaping, property management, or a related field; OR an 
equivalent combination of education and field experience.
• Preferred: 4-year degree in Horticulture, Agronomy, Landscape Architecture, or 
Business.

Physical & Environmental Requirements

• Ability to work outdoors in all weather conditions and navigate diverse terrain during 
site walks.
• Ability to lift up to 50 pounds on a routine basis and perform physical tasks (bending, 
stooping) as required for site inspections.
• Comfortable working in environments with common allergens and environmental 
risks (pollen, bees, thorns, etc.).

Licensing & Technical Advancement

• Driver’s License: Must possess and maintain a valid Driver’s License issued from 
the State where Company conducts business with a clean driving record.
• Required Path to Mastery: If not already held, the candidate must be willing and 
able to obtain the following within the first year of employment:
o Pesticide Applicator’s License issued from the State where Company 
conducts business
o Certified Landscape Technician (CLT) Certification
o Completion of Bland Internal Foreman/Management Modules
_______________________________________________________________

Disclaimer

The above statements are intended to describe the general nature and level of work being 
performed by people assigned to this classification. They are not to be construed as an 
exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All 
personnel may be required to perform duties outside of their normal responsibilities from time to 
time, as needed. 

Account Manager - Commercial Grounds Management

I have read the job description for which I have applied for and I am capable of 
performing all of the above. If I need special accommodations for a disability, or if I 
have any allergies, I will notify my supervisor.

Signature: Date:

State Issued & Driver’s License Number: Expiration Date:

Have you had any Driving violations against you in the last 3 years? 

Yes No

Employment at Bland Landscaping Company Inc. is “at will” and may be terminated at 
any time by either party with or without reason. This job description in no way creates an

Required Skills

• Must have valid NC Driver’s license and maintain a good driving record

• Ability to acquire NC Pesticide applicators license

• Must have good communication skills and ability to motivate others

• Ability to acquire CLT certification

• Must comply with Bland’s policies and procedures

• Must practice safety with chemicals and all equipment

• Must wear company-provided uniforms and use personal protective equipment as needed

• Ability to lift up to 50 pounds on a routine basis

• Ability to bend and stoop on a continual basis

• Ability to work outside in all weather conditions

• Ability to work around bees, poison ivy, pollen, thorns and other environmental risks

• Must have a min, 2 yr college degree and a min of 2yr exp. In related field OR a combination.