Job Purpose

The Commercial Grounds Maintenance Production Manager is a hands-on leadership role responsible for managing field supervisors and crews performing commercial landscape maintenance services. The primary focus of this role is to drive safety, quality, efficiency, and profitability while ensuring services are delivered according to the contracted scope. The Production Manager also fosters teamwork, employee development, and a culture of excellence across the branch.

Key Responsibilities

Management & Operations

• Develop and manage crew budgets for hours, materials, and equipment.

• Oversee timekeeping, work orders, and data integrity in company systems.

• Monitor and maintain equipment inventory; ensure timely service and repairs.

• Utilize BOSS LM for scheduling, tracking job issues, and reporting.

• Stay informed on industry best practices and opportunities for improvement.

• Assist with branch security, including facility lock-up.

Customer Service & Sales Support

• Maintain strong on-site relationships with clients, contractors, and subcontractors.

• Communicate daily with Account Managers regarding progress, challenges, and opportunities.

• Identify and recommend site enhancement opportunities.

• Support client retention by delivering a consistent, high-quality product.

Production & Field Oversight

• Supervise, coach, and train field supervisors and crews in all aspects of landscape maintenance.

• Conduct regular site inspections (minimum every two weeks).

• Monitor irrigation systems; coordinate repairs as needed.

• Collaborate with other Production Managers to ensure service consistency across the branch.

• Participate in and lead crew and department safety meetings.

• Oversee seasonal operations, including snow removal, and ensure deadlines are met.

Horticulture Standards

• Train and guide supervisors and crews in best horticultural practices.

• Ensure all work meets company standards for quality, safety, and efficiency.

Personnel Management

• Partner with HR to implement policies, procedures, and compliance requirements.

• Recruit, interview, hire, and onboard new employees.

• Conduct performance reviews, address disciplinary actions, and document as necessary.

• Mentor interns and new hires; support training and career development.

• Promote a culture of accountability, teamwork, and professional growth.

What We Offer

• Competitive compensation and benefits package.

• Opportunities for professional development and advancement.

• A supportive team environment where your leadership makes a direct impact.

• Year-round work, including seasonal services.

Requirements

• Education: 2-year degree in Horticulture, Landscape Management, or related field preferred.

• Licensing: Valid NC Driver’s License with a clean driving record; NC Pesticide Applicator License (or ability to obtain).

• Experience: Prior supervisory experience in commercial landscaping strongly preferred.

• Strong leadership, communication, and motivational skills.

• Ability to manage multiple priorities in a fast-paced, outdoor environment.

• Physical ability to lift 50 lbs regularly, bend/stoop frequently, and work outdoors in all weather conditions.

• Ability to work safely around bees, poison ivy, pollen, thorns, and other environmental risks.

• Commitment to wearing required PPE and adhering to all company safety policies.

• Must pass a criminal background check.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.