The Associate Service Manager will primarily manage a group of clients and perform all aspects of the Annual Service Agreements. The ASM will oversee Technicians and begin to learn Foster Lake & Pond Management’s (FLPM) sales process. They will strive to uphold FLPM's Core Values and Vision and be willing to learn.

Key Responsibilities
RESULTS

Manage service accounts with limited supervision.

• Service visit reports will no longer require Service Manager approval before being sent to the
  customer.
• Communicate compliance issues to the client within 2 business days of the service visit.
• Utilize CRM software to communicate compliance repairs to the CRS team within two business days.
• Ensure compliance requirements are met two months before the Certified Annual Inspection due date.
• Schedule Certified Annual Inspection for all regulated clients one month before the due date.
• Receive an 80% or higher average on audits.
• Communicate effectively with customers, supervisors, and other FLPM employees at all times.

Supervise and provide oversight for technicians and communicate with the Service Manager.

• Supervise Technicians as a crew leader.
• Supervise and ensure the Technicians understand the scope of work and meet objectives as directed.
• Communicate effectively with the Service Manager and Technicians.
• Be knowledgeable about the products we sell, including but not limited to fountains, aeration, fish, etc.
• Assist the Service Manager with bi-annual Technician performance reviews.
• Monitor Technicians for accurate time tracking.
• Ensure proper safety equipment and precautions are implemented.

Participate and assist in training opportunities.

• Identify and assist in providing needed crew training.
• Obtain proper certifications and training.
• Attend at least one professional training annually.

Develop skills in assessments, estimating, installation and repairs.

• Become knowledgeable with FLPMs process for performing assessments and estimates.
• Assist the Service Manager in on-site assessment at least once a month
• Utilize CRM software to generate estimates for approval by the Service Manager.
• Learn to plan and execute the installation of fish structures, fountains, aeration, and plantings.

Be proficient in FLPM policies and company software platforms.

• Follow policies and procedures written in the employee handbook, at all times.
• Abide by FLPM safety policies and participate in scheduled safety meetings.
• Use the time app daily and clock into jobs consistently and correctly.
• Use required company software and apps effectively as needed and on time.
• Provide two pieces of Feedback in our human resource software monthly.
• Check the company calendar daily on workdays and update when necessary.
• Respond to company emails within two business days.
• Respond to company phone calls and text messages during work hours.
• Complete company self-check-ins and other requested human resource items by the deadline.
• Embody company Core Values and Vision Statement

CORE VALUES
Team Work

• Assists other teams and co-workers throughout the organization
  
• Maintains a positive and respectful attitude with team members
  
• Has fun working with our team and accomplishing goals together
  

Customer Service

• Genuinely cares about each customer's needs as much as their own
  
• Consistently delivers on commitments to build long-term trust with our customers
  
• Takes pride in their work and in solving problems for customers
  

Communication

• Demonstrates a positive attitude and effective communication in all situations
  
• Ensures expectations are clear, well communicated and appropriately documented
  
• Communicates changes in schedule proactively, recognizing the importance to team of consistent attendance and punctuality
  

Accountability

• Demonstrates personal accountability to our clients
  
• Demonstrates personal accountability to co-workers and in fulfilling their role on the team
  
• Consistently gives a strong effort and works to become the best at what they do
  

Integrity

• Does the right thing, regardless of the situation
  
• Can be relied on to perform their job duties honestly and efficiently with minimal supervision
  
• Practices honest, responsive communication in all their interactions
  

Passion

• Takes pride in their work and displays a desire to be the best at what they do
  
• Shows passion for winning, for our organization and our team
  
• Takes action when needed, without waiting to be asked

Requirements

The position requires a minimum of a high school degree or GED. An associate degree or related experience in landscaping, environmental management, water resources, fisheries science or stormwater device maintenance is preferred.

Experience includes:

• aquatic vegetation management
• freshwater fishery management
• trash and debris removal
• boat operation
• trailering

fountain and aeration installations and maintenance

• Comprehend the function of stormwater devices and the maintenance expected in Operations &
• Maintenance Manuals.
• Familiarity with computers and general business software is required.
• Ability to operate and maintain hand tools, small equipment, and pumps.
• Ability to follow verbal and written instructions.
• Have a positive attitude, professional behavior, and willingness to do whatever is necessary to complete the job.
• Ability to withstand strenuous physical activities.
• Regularly lift or move up to 80 pounds.
• Be comfortable working in and around water and mud.
• Willing to work outdoors in various weather conditions and environmental hazards.
• Have a valid driver’s license.
• Allow FLPM to pull their motor vehicle record (MVR) from the Department of Motor Vehicles (DVM). To be hired you must have an acceptable record.
• Will encounter job sites on both residential and commercial property. May also be exposed to homeowner’s pets.
• Capable of traveling and occasional overnight trips may be required.
• Completed North Carolina SCM Certification Class
• Completed the North Carolina Aquatic Pesticide Application license and be knowledgeable about appropriate pesticide use and application equipment
• Ability to observe, anticipate and relate detailed notes and observations to Service Manager
• Ability to identify and relate potential maintenance and repair opportunities and needs
• Ability to identify and control most undesirable vegetation problems