Primary Function:

The Service Manager (SM) will be responsible for managing a large group of clients and performing all aspects of the Annual Service Agreements. The SM will provide leadership for Associate Service Managers (ASMs) and Technicians. The SM will be proficient with Foster Lake & Pond Management’s (FLPM) sales process. They will uphold the Core Values and Vision of FLPM and show a willingness to teach and learn.

Key Responsibilities:

RESULTS

Manage all Aspects of Service Accounts

·         Provide detailed and timely service reports to customers.

·         Communicate compliance issues to client within 2 business days of service visit.

·         Utilize CRM tool effectively and timely.

·         Utilize CRM tool to communicate compliance repairs to CRS team within 2 business days.

·         Ensure compliance requirements are met two months prior to the Certified Annual Inspection due date.

·         Schedule Certified Annual Inspection for all regulated clients one month prior to due date.

Implement & Schedule Training for Technicians & Associate Service Managers                     

·         Ensure proper safety equipment and precautions are implemented.

·          Identify and implement crew training Include ASMs in on-site assessment at least once a month.

·          Teach ASMs and Technicians how to plan and execute installation of fish structures, fountains, aeration, and plantings.

·         Maintain proper certifications and training.

·         Attending at least 2 professionals training annually.

·         Provide 4 pieces of Feedback in our human resource software monthly.     

Be proficient in all aspects of the FLPM sales process including assessments, estimating, installation and repairs.

·         Be a subject matter expert with FLPMs process for performing assessments and estimates.

·         Be a subject matter expert on the products we sell including but not limited to fountains, aeration, fish, etc.

·         Provide a weekly update on open Opportunities in CRM

·         Respond to open Activities within 2 business days and update in CRM.

·         Provide all necessary details accurately and in a timely manner to the admin department.

 Be proficient in FLPM policies and company software platforms. Follow policies and procedures written in the employee handbook, at all times Abide by FLPM safety policies and participate in scheduled safety meetings Use the time app daily and clock into jobs consistently and correctly Use required company software and apps effectively as needed and in a timely manner Check the company calendar daily on workdays and update when necessary Respond to company emails within 2 business days Respond to company phone calls and text messages during work hours Complete company self-check ins and other requested human resource items by sated deadline Embody company Core Values and Vision Statement

Team Work                                                                                                                              17%

·         Assists other teams and co-workers throughout the organization.

·         Maintains a positive and respectful attitude with team members.

·         Has fun working with our team and accomplishing goals together?

Customer Service                                                                                                                    17%

·         Genuinely cares about each customer's needs as much as their own.

·         Consistently delivers on commitments to build long-term trust with our customers.

·         Take pride in their work and in solving problems for customers.

Communication                                                                                                                        17%

·         Demonstrates a positive attitude and effective communication in all situations.

·         Ensure expectations are clear, well communicated and appropriately documented.

·         Communicates changes in schedule proactively, recognizing the importance to team consistent attendance and punctuality.

 Accountability                                                                                                                         17%

·         Demonstrate personal accountability to our clients.

·         Demonstrates personal accountability to co-workers and in fulfilling their role on the team.

·         Consistently gives a strong effort and works to become the best at what they do.

Integrity                                                                                                                                  16%

·         Does the right thing, regardless of the situation.

·         They can be relied on to perform their job duties honestly and efficiently with minimal supervision.

·         Practices honest, responsive communication in all their interactions

Passion                                                                                                                                    16%

·         Take pride in their work and display a desire to be the best at what they do.

·         Shows passion for winning, for our organization and our team.

·         Acts when needed, without waiting to be asked.

Requirements

Skills and Qualifications:

·         A positive attitude, professional behavior, and willingness to do whatever is necessary is imperative.

·         Must be organized, results oriented and pay attention to detail.

·         An ability to work well in teams, be a self-starter, be pleasant/helpful/optimistic and work effectively with minimal supervision is required.

·         Physically, emotionally, and professionally capable of working with customers and subcontractors. Capable of leading and managing a crew

·         Effectively communicating with various education levels and skill sets will be necessary Education and/or experience in construction, landscaping, excavation, environmental, water resources, pond management or stormwater SCM maintenance.

·         Must have general writing ability with knowledge of grammar, punctuation, and spelling.

·         Computer skills must be sufficient to communicate, document and occasionally research techniques and activities.

·         Skills needed require word processing, mapping and GIS, timekeeping, and specialized software.

·         Physically capable of traveling and working alone.

·         Occasional overnight travel may be required.

·         Must have the ability to work on steep slopes and be able to lift and carry 80 pounds.

·         Must have the ability to work in all types of weather and wet conditions.

·         Must be familiar with maintaining and operating mowing equipment, chainsaws, pumps, and various small equipment.

·         Experience operating mini-excavators and skid steer equipment.

·         Experience in loading and hauling trailers.

Have a valid driver’s license and a clean driving record