Primary Function:

The Technician II will continue to learn and gain experience in the operational aspects of Foster Lake & Pond Management. The Tech II will begin to work independently. They will be familiar with company policies, operations, and software platforms. They will strive to uphold the Core Values and Vision of Foster Lake & Pond Management (FLPM) and show a willingness to learn.

Key Responsibilities
RESULTS

Be proficient in FLPM policies

• Embody company Core Values and Vision Statement.
• Follow policies and procedures written in Employee Handbook.
• Abide by FLPM safety policies and participate in scheduled safety meetings.

Be able to work independently on lakes, ponds, and stormwater device maintenance activities

• Receive positive feedback from all FLPM divisions: Preventative Maintenance
• Receive positive feedback from all FLPM divisions: Construction & Repair Services
• Receive positive feedback from all FLPM divisions: Retail
• Receive positive feedback from all FLPM divisions: Corrective Maintenance
• Must be able to pass a monthly audit with an 80% or better
• Must be thoroughly familiar with client's scope of service or contract requirements and be able to perform most necessary activities without direct supervision

Be proficient in the use of company software platforms

• Effective communication through client reporting software based on supervisor feedback.
• Effective time management through proper use of time tracking app with less than 25% admin time
• Be familiar with our vehicle maintenance system and complete inspections by deadline.
• Check the company calendar daily on workdays and update when necessary.
• Complete company self-check-ins and other requested human resource items by stated deadline

Use effective communication methods.

• Provide 2 pieces of Feedback in our human resource software monthly.
• Communicate effectively with customers, supervisor, and other FLPM employees at all times.
• Respond to company emails within 2 business days when necessary.
• Respond to company phone calls and text messages during work hours.
• Participate and assist in training opportunities
  
  

Participate and assist in training opportunities.

• Be proficient in basic equipment maintenance and be able to perform all tasks on the proficiency checklist.
• Be proficient in facility maintenance and be able to perform all tasks on the proficiency checklist.
• Attend at least one company-led training annually.
• Keep certification and licenses current through continuing education credits (CEUs) and/or additional training.

Team Work

• Assists other teams and co-workers throughout the organization
• Maintains a positive and respectful attitude with team members
• Has fun working with our team and accomplishing goals together

Customer Service

• Genuinely cares about each customer's needs as much as their own
• Consistently delivers on commitments to build long-term trust with our customers
• Takes pride in their work and in solving problems for customers

Communication

• Demonstrates a positive attitude and effective communication in all situations
• Ensures expectations are clear, well communicated, and appropriately documented
• Communicates changes in schedule proactively, recognizing the importance to the team of consistent attendance and punctuality

Accountability

• Demonstrates personal accountability to our clients
• Demonstrates personal accountability to co-workers and in fulfilling their role on the team
• Consistently gives a strong effort and works to become the best at what they do

Integrity

• Does the right thing, regardless of the situation
• Can be relied on to perform their job duties honestly and efficiently with minimal supervision
• Practices honest, responsive communication in all their interactions

Passion

• Takes pride in their work and displays a desire to be the best at what they do
• Shows passion for winning, for our organization and our team
• Takes action when needed, without waiting to be asked

Annual Salary starting at $47,000 w/ Benefits after 90 days

Requirements
Skills and Qualifications

The position requires a minimum of a high school degree or GED. An associate degree or related experience in landscaping, environmental management, water resources, fisheries science or stormwater device maintenance is preferred.

Helpful knowledge and experience includes: 

• aquatic vegetation management
• freshwater fishery management
• turf establishment and maintenance
•  trash and debris removal
• boat operation
• trailering
• electric motor installations
• heavy equipment operation
• Comprehend the function of stormwater devices and the maintenance expected in Operations & Maintenance Manuals.
• Familiarity with computers and general business software is desirable.
• Ability to operate and maintain hand tools, small equipment and pumps or be willing to learn.
• Ability to follow verbal and written instructions.
• Have a positive attitude, professional behavior, and willingness to do whatever is necessary to
  complete the job.
• Ability to withstand strenuous physical activities.
• Regularly lift or move up to 80 pounds.
• Be comfortable working in and around water and mud.
• Willing to work outdoors in various weather conditions and environmental hazards.
• Have a valid driver’s license.
• Allow FLPM to pull their motor vehicle record (MVR) from the Department of Motor Vehicles (DVM). To be hired, you must have an acceptable record.
• Will encounter job sites on both residential and commercial property. May also be exposed to homeowner’s pets.
• Capable of traveling, and occasional overnight trips may be required.
• Completed North Carolina SCM Certification Class
• Obtain the North Carolina Aquatic Pesticide Application license and be knowledgeable about
  appropriate pesticide uses and application equipment
• Ability to observe, anticipate, and relate detailed notes and observations to the Service Manager
• Ability to identify and relate potential maintenance and repair opportunities and needs
• Ability to identify and control most undesirable vegetation problems
• Proficient with basic fountain and aeration system troubleshooting and maintenance