Technician 1 will be responsible for learning the operational aspects of Foster Lake & Pond Management.
Tech 1 will become familiar with company policies, operations, and software platforms. They will strive to
uphold the Core Values and Vision of Foster Lake & Pond Management (FLPM) and show a willingness
to learn.

Key Responsibilities

Results

BECOME PROFICIENT IN FLPM POLICIES 20%

1. Learn and embody company Core Values within the first 3 months.
2. Learn and embody company Vision Statement within the first 3 months.
3. Read, become familiar with, and sign employee handbook within the first 3 months.
4. Follow policies and procedures written in the employee handbook.
5. Abide by FLPM safety policies and participate in scheduled safety meetings.

MUST EXHIBIT A WILLINGNESS TO ASSIST AND LEARN ALL FLPM OPERATIONS 20%

1. Show progress and receive positive feedback in Preventative Maintenance
2. Show progress and receive positive feedback in Construction & Repair Services
3. Show progress and receive positive feedback in Retail.
4. Show progress and receive positive feedback in Corrective Maintenance
5. Learn and become proficient in basic equipment maintenance and be able to perform all tasks on the proficiency checklist by the end of year one.
6. Learn and become proficient in facility maintenance and be able to perform all tasks on the
   proficiency checklist by the end of year one.

LEARN AND USE COMPANY SOFTWARE PLATFORMS 20%

1. Use the time app daily and clock into jobs consistently and correctly.
2. Check and respond to Outlook emails daily on working days.
3. Become familiar with our vehicle maintenance system and know how to complete an inspection by the end of your first 6 months.
4. Learn how to use our human resource software effectively within the first 3 months.
5. Check the company calendar daily on workdays and update when necessary.

PARTICIPATE IN TRAINING OPPORTUNITIES 20%

1. Attend and pass Stormwater Control Measure (SCM) Inspection and Maintenance Professional
   certification within the first year of employment.
2. Pass NC aquatic pesticide applicators exam within the first year of employment.
3. Attend at least 1 company led training annually.

LEARN AND IMPLEMENT EFFECTIVE COMMUNICATION METHODS 20%

1. Communicate effectively with customers, supervisor, and other FLPM employees always.
2. Provide at least 2 pieces of feedback in our company feedback/review software monthly.
3. Respond to company emails within 2 business days.
4. Respond to company texts and phone calls during working hours.
5. Complete self-check ins and other requested human resource items by stated deadline.

Core Values

TEAMWORK 17%

1. Assists other teams and co-workers throughout the organization.
2. Maintains a positive and respectful attitude with team members.
3. Have fun working with our team and accomplishing goals together.

CUSTOMER SERVICE 17%

1. Genuinely cares about each customer's needs as much as their own.
2. Consistently delivers on commitments to build long-term trust with our customers.
3. Take pride in their work and in solving problems for customers.

COMMUNICATION 17%

1. Demonstrates a positive attitude and effective communication in all situations.
2. Ensures expectations are clear, well communicated and appropriately documented.
3. Communicates changes in schedule proactively, recognizing the importance to team of
   consistent attendance and punctuality.

ACCOUNTABILITY 17%

1. Demonstrates personal accountability to our clients.
2. Demonstrates personal accountability to co-workers and in fulfilling their role on the team.
3. Consistently gives a strong effort and works to become the best at what they do.

INTEGRITY 16%

1. Do the right thing, regardless of the situation.
2. Can be relied on to perform their job duties honestly and efficiently with minimal supervision.
3. Practices honest, responsive communication in all their interactions

PASSION 16%

1. Take pride in their work and display a desire to be the best at what they do.
2. Shows passion for winning, for our organization and our team.
3. Acts when needed, without waiting to be asked.