Bienvivir All-Inclusive Senior Health (“Bienvivir”) is a community-based, patient-centered, comprehensive health care delivery system that advocates and promotes quality of life, optimum independence, dignity, and choices in a nurturing environment for frail seniors. Since 1987, Bienvivir has served the frail seniors of El Paso, Texas through the provision of the Program of All-Inclusive Care for the Elderly (“PACE”).

PACE is a unique managed care benefit for frail seniors (referred to as participants) age 55 and older who are certified by the state as needing nursing home level care and who reside in a PACE service area. PACE programs coordinate and provide comprehensive medical and support services so that participants can remain independent and stay in their homes for as long as safely possible.

BENEFITS for Full and Part-time employees who work 30 or more hours per week:

We pay 100% of the MEDICAL monthly premiums for Employee Only coverage.

We pay 100% of the DENTAL monthly premiums for Employee Only coverage.

We provide an affordable VISION monthly premium for Employee + Family coverage.

We pay 100% of BASIC LIFE for a benefit amount of $10,000.

We offer safe harbor matching contributions for the 403(B) RETIREMENT SAVINGS account.

We offer up to fifteen (15) days of PAID TIME OFF based on paid hours per pay period.

We offer eleven (11) company-observed PAID HOLIDAYS.

We offer education and TUITION REIMBURSEMENT.  

We offer MILEAGE REIMBURSEMENT.

Bienvivir is currently accepting applications for the following position:

ADMINISTRATIVE ASSISTANT TO THE DIRECTORS OF QUALITY IMPROVEMENT AND NURSING

The Administrative Assistant (AA) will support both the Director of Quality Improvement (QI) and the Director of Nursing, assisting with a wide range of administrative and clerical duties to ensure the effective functioning of assigned areas. Reporting to leadership in the QI and Nursing Departments, this role encompasses tasks such as answering phones, typing, filing, recording and transcribing minutes, routing and distributing mail, scheduling meetings, maintaining accurate
records, and ensuring compliance with regulatory requirements. The AA also plays a key role in coordinating departmental activities, supporting surveys, and assisting with new hire orientation, staff onboarding, and training. Additionally, the AA facilitates seamless communication between departments, organizes essential documents, and provides support for special projects that align with operational, quality improvement, and clinic goals.

RESPONSIBILITIES:

1. Administrative Support for QI and Nursing Departments:
   a. Schedules appointments, conference rooms (both physical and virtual),conference calls, interviews, meetings, and training sessions.
   b. Prepares materials, develops reports, drafts agendas, coordinates meetings/plans, and manages meeting/conference/interview logistics, including food arrangements when necessary.
   c. Drafts minutes from notes and recordings for final review by the QI and Nursing Directors.
   d. Answers and directs telephone calls, relays messages as needed, and manages incoming mail.
   e. Drafts, edits, and distributes correspondence, memos, reports, policies, and other departmental documents.
   f. Sorts, scans, files, and distributes incoming mail as required.
   g. Maintains organized filing systems for records, forms, and regulatory documentation.
   h. Assists with coordinating departmental calendars, including tracking absences and arranging coverage as needed.
2. Staff Onboarding and Training Support:
   a. Schedules interviews and processes new hire paperwork, including verifying references and submitting packets to Human Resources.
   b. Introduces new staff members to department staff and provides an overview of QI and Clinic.
   c. Assists with general training on the use of the Bienvivir Portal.
3. Compliance and Regulatory Responsibilities:
   a. Provides administrative services to support department operations for the QI and Nursing Departments for the departmental committees.
   b. Tracks and maintains compliance with in-service training and annual requirements, including Relias, CPR, TB testing, and Hepatitis B vaccinations.
   c. Tracks and maintains compliance with Professional Licenses renewals required by Human Resources.
   d. Assists in the CMS Surveys logistics such as HOS-M and I-SAT.
   e. Assists in the policy and procedure process by reviewing documents for grammatical and spelling corrections, creating AD Hoc documents, collecting necessary signatures, and maintaining organized records of the documents.
   f. Tracks key dates related to policies and procedures and ensures proper filing and documentation.
4. Data Management and Reporting:
   a. Compiles data and prepares reports for quality improvement and nursing operations.
   b. Type and organize reports as needed.
   c. Records and distributes meeting minutes.
   d. Supports the CMS submissions, audits, and regulatory reviews.
5. Operational and Event Coordination: Organizes and supports special events, including Nurses Week, Employee Appreciation Day, and others.
6. Inventory and Supplies Management:
   a. Maintains adequate supplies of forms and equipment for all department functions.
   b. Orders and distributes safety and office equipment and maintains records of distribution.
7.  Additional Responsibilities:
   a. Assist and cover for the QI Customer Service Representative, calling participants, mailing, scanning, and filing as needed.
   b. Prepares communications and documentation, including instructional materials and updated personnel files.
   c. Maintains accurate records for departmental compliance, evaluations, and licensure updates.
   d. Other duties as assigned.
   

QUALIFICATIONS / REQUIREMENTS:
1. Must have a High School Diploma or equivalent.
2. Preferred bachelor’s degree in business administration, management, or related field.
3. Must have two (2) years of experience in a clerical or administrative secretarial role.
4. Previous experience providing administrative support to management committees is preferred.
5. Previous customer service experience is required.
6. Must be bilingual in English and Spanish.