Program Manager, Summer Term Pre-College Programs Extended Education, Summer Term

BU Summer Term Pre-College programs, a division of the Metropolitan College of Boston University, is home to a portfolio of academic programs that serve over 1300 high school students from across the United States and around the world annually. Non-credit programs offer students' academic enrichment to explore majors, rigorous deep dives into a single subject, or intensive research experiences with BU faculty. Our for-credit program provides exceptional students the opportunity to earn college credit alongside BU students. These programs are primarily residential but also provide commuter and online options. Participants get a taste of college life, exposure to new academic areas, and the chance to explore all that BU has to offer.

About the Program Manager Role:

Reporting to the Assistant Director of Academic Operations, the Program Manager manages the Summer Challenge two-week, non-credit pre-college program offered by Summer Term. Using the Slate admissions platform, the Program Manager is responsible for the admissions process of Summer Challenge, a program which receives over 1000 applications and enrolls over 800 students each year. The Program Manager is responsible for the overall successful operation of the Summer Challenge program, including admissions, program planning, communication with students and families, and all operational aspects of this program when in session. The Summer Challenge Program Manager also works cross-functionally with other Program Managers, the Assistant Director of Student Life, and the Director to execute operational and logistical tasks that support the success of the entire program portfolio.

Key Responsibilities:

• The Program Manager Is responsible for the admissions process for Summer Challenge using the Slate Technologies platform, including training and managing seasonal application readers, making final admissions decisions with support of seasonal staff, ensures that all phone, email and in-person inquiries related to Summer Challenge are answered in a timely, professional, and friendly manner.
• Serves as liaison and primary point of contact with Summer Challenge instructors, providing all necessary classroom support, including providing rosters, ordering course materials, supporting co-curricular course activities, setting up Blackboard sites, and arranging end-of-program student surveys.
• Manages the process for collection, editing, and dissemination of over 1600 student evaluation letters written by instructors which describe student performance.
• Is responsible for creating, organizing, and implementing program activities for Summer Challenge, in collaboration with other staff. 
• Serves on a team with other PMs to plan and execute Sunday arrival day check-ins and provide on-call support during emergencies evenings and weekends when programs are in session.
• With the support of the Pre-College Student Life team, helps hire and supervise residential Program Assistants, manage and resolve student medical and disciplinary issues and program policy infractions.
• Serves as the liaison for our non-profit (CBO) partnerships, working with partner organizations to support low-income students who participate in this program.
• Represents the pre-college program portfolio at in-person and virtual information sessions to recruit prospective students.
• Collects program data, analyzes and reports on the performance of Summer Challenge program, and contributes to conversations about program enhancements and growth.
• Actively uses Excel, Slate, MyBU (BU SIS), and Microsoft suite of programs in daily work; may be required to learn new technology platforms.
• Supports the Assistant Directors, the Director and other Program Managers with other tasks related to the day-to-day operations of the Pre-College Programs and Summer Term offices.
• Please include a cover letter describing your interest in and experience for this position.

• BA/BS with 3 - 5 years or experience or master's with 1 - 3 years of experience, or equivalent combination of education and experience required.
• Strong organizational skills with exceptional attention to detail.
• Strong computer and data management skills; facility with the Microsoft suite, particularly with Excel Strong conflict management skills and/or customer service experience.
• Ability to effectively communicate in writing and verbally on behalf of Boston University to internal and external audiences Ability to work on a cross-functional team Posting.

Preferred Skills and Experience:

• Master's Degree preferred Slate experience preferred Experience with high school students preferred Experience working in an academic or higher education environment preferred.