Associate Director, Admissions Operations & Systems, Questrom, Graduate Admissions & Financial Aid

As a key member of the Questrom Graduate Admissions Operations team, reporting to the Director of Operations, the Associate Director manages the admissions operations, data infrastructure, and system oversight that supports graduate program recruitment, evaluation, and enrollment activities. This role serves as the primary liaison to the Graduate Enrollment team and Slate CRM platform, ensuring effective integration, data governance, and operational excellence across admissions touchpoints. The Associate Director provides technical leadership on admissions systems, application operations, and analytics initiatives, working closely with Admissions leadership, Graduate Enrollment, and cross-functional partners to ensure data accuracy, informed decision-making, and an exceptional candidate experience.

• Bachelor's degree, required 3-5 years' work experience, preferred.
• Preferred: 3+ years of professional experience in operations, systems administration, business process management, higher education, or a related functional domain.
• Proven track record of managing complex operational workflows, system integrations, and cross-functional projects.
• Strong proficiency in data analysis, reporting, and tools such as Microsoft Excel, SQL, or BI platforms (e.g., Tableau, Power BI) Hands-on experience with CRM systems, enterprise software, or relational databases (experience with platforms like Slate or Salesforce is a plus)
• Understanding of core data management principles, including data governance, security, and process compliance.
• Technical agility and an interest in leveraging emerging technologies, process automation, or system enhancements.
• Strong analytical, critical-thinking, and project management skills.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• Demonstrated ability to manage competing priorities, collaborate across cross-functional teams, and adapt to evolving organization.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.