Learning & Event Technology Specialist I, Technology Experience & Community

Are you ready to be at the forefront of live event production and AV innovation working onsite across a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group!

Position: Learning & Event Technology Specialist I – Events & Classrooms In this role, you will:

• Operate, install, maintain, repair, and troubleshoot a wide variety of established and emerging AV/IT technology.
• Provide intermediate-level support for classrooms, meetings, and events across all BU campuses.
• Use independent judgment to prioritize incoming requests, attend complex service calls alongside Level II, III, and Senior technology specialists to build your skills, and help train clients and student workers on classroom technology.
• This is a high visibility role, with daily client interactions that require excellent interpersonal communication skills and care, as we value strong customer service skills in order to deliver a best-in-class client experience.
• This position may include on-call hours outside your standard schedule. This is an onsite position and may require occasional evening, weekend, and/or holiday hours. Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours.

• 1+ years of experience working with AV/IT technology in a support role (fellowships or a targeted AV/IT training program may count).
• High school diploma or equivalent required; bachelor's degree preferred.
• Operation and troubleshooting of AV/IT systems in classrooms, meetings, and live events, including full live meeting and event support, livestreams, and fully virtual events.
• Support for audience response, digital signage, projection systems, AV/IT control and switching equipment, audio amplifiers and mixers, lecture capture, and video recording and production equipment.
• Valid driver's license strongly preferred.
• Ability to lift moderately heavy equipment. (up to 75 pounds)

Bonus Qualifications:

• If you do not meet these, you are still encouraged to apply; we value employees with a willingness to learn.
• AVIXA Recognized AV Specialist and/or Certified Technology Specialist (CTS) certification.
• Familiarity with remote assistance tools (e.g., Bomgar) and enterprise management software. (e.g., Crestron Fusion) 
• Working knowledge of media management systems such as Kaltura.
• Experience supporting Windows and macOS hardware and software, desktop applications, peripherals, and mobile devices.
• Awareness of ADA/Section 508 accessibility concepts for live events and classroom.
• Follow established business processes and procedures, work within our ticketing system, and keep accurate records of incidents and requests while working in the field.
• Ability to work productively in cross-functional and matrix-reporting teams, as well as independently, exhibiting sound decision-making in fast-changing situations. 
• Working knowledge of video streaming platforms, network delivery methods, and streaming protocols.
• Experience with ticketing systems (e.g., ServiceNow) 

Boston University Offers an Excellent Benefits Package:

• Time Off: Generous time off, paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance: Competitive tuition assistance program for yourself and family members.
• Transportation: Discounted MBTA pass and additional commuting options.
•  Wellness: Programs and classes at little or no cost, including workshops and personal counseling.
• Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston.
• Public Service Loan Forgiveness. 
• Pet Insurance.

Our Mission is to provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community at Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff's personal and professional growth. We promote staff learning through lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges various events throughout the year, including nights at Lucky Strikes Boston, karaoke nights, BU hockey games, nights at Symphony Hall, pancake breakfasts, and department holiday lunches.

If you require reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.