CASE MANAGER, Dean of Students, Student Services

Reporting to the Director of Student Support Services in the Office of the Dean of Students, the Case Manager plays a pivotal role in providing direct support to students navigating complex personal, financial, or academic challenges that impact their university experience and personal wellbeing. The Case Manager serves as a first point of contact for students in distress, employing sound judgement and empathy to triage concerns, assess risk and determine appropriate levels of intervention. The Case Manager provides short-term, solution-focused support, collaborates with campus partners, and makes timely referrals to resources both within and beyond the University. A primary goal of the Case Managers work is to guide students toward resolution of their concerns in ways that restore stability, promote resilience, and support their continued success at the University. In addition to direct student support, the Case Manager maintains thorough and confidential records in accordance with legal and ethical standards; contributes to the development and implementation of policies and practices that strengthen campus response to students in crisis; and engages in proactive outreach and education initiatives that foster a culture of care and early help-seeking.

Key Responsibilities:

• Case Management and Student Support (70%)
  • Triage and respond to referrals concerning students experiencing distress, hardship, or other barriers to success and serve as the primary point of contact for inquiries and referrals made to the Deans Office.
  • Conduct intake assessments, develop care plans, and ensure timely follow-up on student cases.
  • Maintain detailed case records using the departments case management system.
  • Administer the emergency assistance fund in coordination with the Director and Associate Director, ensuring fair review and distribution processes.
  • Participate in student crisis and emergency response, including support for students experiencing financial, housing, or food insecurity.
  • Collaborate with the Student Intervention Team and other campus support networks as appropriate. 
  • Monitor trends in student concerns and contribute to assessment and continuous improvement of support services.

•  Outreach and Education (20%)
  • Educate students, faculty, and staff on support resources and the referral process. 
  • Participate in the development and delivery of training and workshops related to student well-being and basic needs.
  • Contribute to outreach initiatives informed by trends in case management data. Administrative Support and Collaboration (10%) • Consult with faculty, staff, and campus partners to support coordinated student care. • Participate in relevant university and divisional committees as assigned.
  • Assist with departmental planning and reporting activities as needed.

Reporting to the Director of Student Support Services in the Office of the Dean of Students, the Case Manager plays a pivotal role in providing direct support to students navigating complex personal, financial, or academic challenges that impact their university experience and personal wellbeing. The Case Manager serves as a first point of contact for students in distress, employing sound judgement and empathy to triage concerns, assess risk and determine appropriate levels of intervention. The Case Manager provides short-term, solution-focused support, collaborates with campus partners, and makes timely referrals to resources both within and beyond the University. A primary goal of the Case Managers work is to guide students toward resolution of their concerns in ways that restore stability, promote resilience, and support their continued success at the University. In addition to direct student support, the Case Manager maintains thorough and confidential records in accordance with legal and ethical standards; contributes to the development and implementation of policies and practices that strengthen campus response to students in crisis; and engages in proactive outreach and education initiatives that foster a culture of care and early help-seeking. Key Responsibilities: Case Management and Student Support (70%)

• Triage and respond to referrals concerning students experiencing distress, hardship, or other barriers to success and serve as the primary point of contact for inquiries and referrals made to the Deans Office.
• Conduct intake assessments, develop care plans, and ensure timely follow-up on student cases.
• Maintain detailed case records using the departments case management system.
• Administer the emergency assistance fund in coordination with the Director and Associate Director, ensuring fair review and distribution processes.
• Participate in student crisis and emergency response, including support for students experiencing financial, housing, or food insecurity.
• Collaborate with the Student Intervention Team and other campus support networks as appropriate.
• Monitor trends in student concerns and contribute to assessment and continuous improvement of support services. Outreach and Education (20%)
• Educate students, faculty, and staff on support resources and the referral process. 
• Participate in the development and delivery of training and workshops related to student well-being and basic needs.
• Contribute to outreach initiatives informed by trends in case management data. Administrative Support and Collaboration (10%)
• Consult with faculty, staff, and campus partners to support coordinated student care. 
• Participate in relevant university and divisional committees as assigned.
• Assist with departmental planning and reporting activities as needed.