ASSISTANT DIRECTOR, STUDENT SERVICES, International Students and Scholars Office

Job Location

BOSTON, MA, United States

Tracking Code

25500608240731

Posted Date

7/31/2025

Salary Grade

Grade 49

Position Type

Full-Time/Regular

Hire, train, coach and supervise the work of 3-4 full-time international student advisors who provide counseling and immigration services to diverse caseloads of approximately 1200 international students and their dependent family members at assigned schools and colleges.	30%
Manage particularly complicated or sensitive cases to reach best possible outcome for students and institution (suspensions, sponsored students, students in crisis, high profile students, etc.)	5%
Provide immigration processing and assistance to specific student caseload and cover caseloads during staffing vacancies or periodic leaves. Perform complex, multi-step immigration-related processing with students and their dependent family members as they apply for immigration benefits.	30%
Coordinate with the Associate Director on the development of university policies and procedures related to processing student nonimmigrant benefits. Communicate policies and procedures to various stakeholders via website, email, written communication, etc.	5%
Plan and direct nonimmigrant outreach services (orientation, regulatory sessions, information sessions, cross-cultural workshops, etc.). Coordinate with other offices on campus to develop and offer collaborative programming to international student community and cross-cultural trainings to university administrators and faculty.	10%
Serve as liaison to central administrative and academic units at both the Charles River and Medical Campuses to educate university community regarding the regulatory requirements involved with hosting and employing international students (Student Employment Office, Student Accounting Services, University Service Center, Judicial Affairs, Dean of Students Office, Student Health Services, and Registrar’s Office, etc). Occasional service on university committees.	10%
Maintain current and complete knowledge of federal regulations regarding student processing as well as expertise with university systems and databases to monitor and report student data.	5%
Serve as “Designated School Official” and “Alternate Responsible Officer” in Student Exchange Visitor Information System (SEVIS) to ensure regulatory compliance and serve as primary liaison to US Department of Homeland Security on behalf of BU regarding student immigration processing. Strategize to implement systems and procedures to ensure accurate processing, institutional reporting, quality control and compliance	5%

Required Skills

Qualifications (Minimum education & experience level required):

Bachelor degree required in field directly related to international education administration (Masters degree preferred) plus 3-5 years of experience in the field of immigration advising, international student advising or closely related field. Prefer supervisory experience. U.S. citizenship or lawful permanent residence required for federal certifications. This requires completion of a CORI background check.

Skill requirements (include complexity of position):

Ability to read, understand and interpret complex regulations of numerous federal agencies, and apply those regulations to specific academic, training and employment situations. Ability to accomplish complex, detailed work in a professional and timely manner, under federally mandated deadlines. Ability to supervise, coach, train and mentor staff. Ability to prioritize and organize own and others’ workload effectively, and to delegate work. Exemplary written and oral communication skills.

Interpersonal skills (include personal interaction):

Ability to communicate and work effectively with students and scholars from many countries and cultures who have varied abilities in the English language. Ability to coordinate, coach, evaluates, motivate and reprimand professional advisors that helps develop them as professionals, maintains team cohesion, and fosters an efficient and effective office. Key supervisory skills include listening, empathy, and recognizing strengths and weaknesses in supervisees, and clarity in communicating performance successes and areas needing improvement. Requires the ability to work effectively in a team setting.

Confidential data:

All information (written, verbal, electronic, etc.) that an employee encounters while working at Boston University is considered confidential. Will be exposed to and required to deal with highly confidential and sensitive material. Must adhere to Boston University compliance policy, department guidelines/policies and all applicable laws and regulations at all times.

Working Conditions or Additional requirements (include special requirements, e.g., lifting, travel, overtime)

*Essential functions occur simultaneously, therefore, the employee must be able to appropriately handle each essential function, prioritize them and seek assistance when necessary. These functions need to be performed on a consistent and regular basis, using good judgment. Ability to learn and apply Boston University policies consistently, seeking out guidance when necessary, is required.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, BUT RATHER TO SERVE AS A GENERAL GUIDE TO THE ESSENTIAL FUNCTIONS OF THE POSITION. BOSTON UNIVERSITY RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

This position is located in BOSTON, MA. View the Google Map in full screen.

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