PROGRAM COORDINATOR, RESIDENCE SERVICES, AUX Office of Housing

Maintain central key inventory for residence system; coordinate key replacement orders, lock change requests, and lock maintenance issues. Process furniture requests for central furniture warehouse. Post charges to students' accounts for lock changes, missing and damaged furniture, and residence damages. Process lock change requests, prioritize orders, and coordinate with residence staff on all matters related to issuance and replacement of room keys, missing keys, and lock changes. Post charges to students' accounts for lost keys, lock changes, and dorm damages. Assist in the Room Condition Report process management and use the data when processing damage billing at the end of each semester. Oversee work of student staff on preparation of key packets for academic year and summer. This includes key testing and organization of keys for distribution. Monitor and process work orders received through the Maintenance module in StarRez. Organize furniture request forms and appliance repairs forms for warehouse staff and outside vendors. Maintain accurate records and logs of same. Communicate with students and parents about damage and key/lock charges posted to students' accounts. Monitor and respond to emails in the Housing Residence Services central mailbox. Ensure notes are updated in StarRez. Maintain accurate records of all transactions in the Residence Services Area, file forms, update databases and review work of student staff.

High School Diploma/GED, B.A./B.S. preferred and one to three years of experience.