CRM DEVELOPER III, Information Services & Technology, Applications

Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Consider joining Boston University Information Services & Technology (IS&T). Our mission is to provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community to Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff BU. Our Applications team is looking for a CRM Developer III to be responsible for design, configuration, custom development, release and support of CRM/Salesforce applications, components and integrations used to enable Boston University's academic, administrative, Student, Alumni, and ancillary processes. The CRM Developer III is an intermediate to senior professional role that may work on multiple projects as a developer and/or as the subject matter expert. This individual will participate in projects that typically require working knowledge of various Salesforce products such as Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Analytics Cloud or the force.com platform and has a mix of non-Salesforce CRM systems. This position will also be contributing to the operational support and maintenance of various applications enabling university processes and systems. This individual may coach and mentor more junior technical staff or student employees if opportunities arise.

This position will:

• Participate on project teams to design, configure, develop (App builder and Custom dev), test and release applications/components pursuant to business, architectural and/or service requirements.
• Design, configuration, development, test and release activity should be in alignment with industry and BU best practices, guidelines and standards. 
• Participate in operational support and maintenance of CRM ecosystem with Marketing-Communication and analytical-reporting based services.
• This includes consulting on or working incidents, service requests, defects, enhancements, software upgrades, release update or patches and service improvement initiatives. 
• Invest time learning/enhancing skills related to Salesforce, Marketing Cloud and related technologies. 

We're seeking applicants with diverse skills and experience to serve the BU community. In return, IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night a Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. BU offers an excellent benefits package, generous vacation policy and competitive salaries. 

If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

• Bachelors or masters degree in computer science, Information Systems, or other related fields. Or equivalent work experience.
• Well-rounded IT work experience in Software Development/engineering with a progressive trajectory of implementations using object-oriented designs preferably Java; advanced web development skills may also be acceptable.
• 8+ years of custom development experience either directly or consultant role with implementations based on Sales/Service Cloud, Experience Cloud, Marketing Cloud and Analytics Cloud.
• 2+ large projects with full life cycle experience with demonstrated expertise in the Salesforce products and/or object-oriented technology stack. 

Additional experience in the following will be a bonus:

• Analytics Cloud/Tableau CRM configuration and development of stories, recipes, and complex dashboards
• Integrations with Salesforce and non-Salesforce systems 
• Marketing Automation and Amp script (Salesforce Marketing Cloud formerly known as Exact Target)
• Demonstrated knowledge of the overall software engineering processes, software development lifecycle and enterprise integration frameworks.
• Demonstrated or acquired understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies.
• Experience working on projects/issues of medium to high complexity.
• Advanced computer skills in the following administrative software packages: MS Word, PowerPoint, Excel, and Visio.
• Effective oral and written communication skills to work with subject matter experts (SMEs) and business partners within the University to elicit the information necessary for project technical design.
• Possesses ability to multi-task and switch priorities.
• Self-motivated, deadline driven with little oversight.
• Team player, collaborative with professionalism and confidence.

Preferred/Desired Skills:

• Working knowledge of Salesforce development, best practices, and design patterns in lightning platform with AURA and/or LWC and FLOWS, Apex, Triggers, SOQL, custom objects, may have used Visualforce, workflows, integration tools, etc.
• Experience with common development tools including VSCode, Git, GitHub and Salesforce specific tools such as Data Loader, Workbench and Gearset. 
• Knowledge of Salesforce APIs (bulk API, Metadata API), Web Services (SOAP, REST), e-mail integrations.
• Understanding cross-channel customer engagement strategy, design, development, and operations in web, mobile, social is a plus.
• Possesses or Demonstrated knowledge of data management, client support and business operations within Salesforce ecosystem.
• Possesses or open acquired understanding of ITIL, service management and ServiceNow (or similar ticketing system) concepts is a plus.
• Achieved various admin and developer level certifications of Salesforce, Marketing Cloud, and related products.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.