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Billerud North America

Sustainability, Quality, and Customer Value.

Customer Service Account Specialist I (bilingual/Spanish)

Customer Service

Miamisburg, OH
ID: 331-382

Are you interested in being part of an innovative team that supports Billerud’s mission to lead the way when it comes to challenging conventional packaging and business?  Our decisions are guided by the promise of creating a better tomorrow.  Building a future where lighter, stronger, more durable and sustainable packaging is the natural choice not only requires experience and expertise, but also takes dedication, teamwork and perseverance. This is a journey that we are making together with our talented staff and our customers. 

Summary Description:
The Account Specialist I position is a full time, customer solutions specialist with the responsibility to provide excellent service to Billerud customers by providing proactive solutions to any current issues or needs. You are part of a team in Miamisburg, OH with colleagues and sister companies worldwide. The role provides service and support to all assigned customers through the coordination of internal functions and resources such as outside sales representatives, planning, logistics, warehousing, and the like.  The Account Specialist will maintain assigned accounts while developing strong customer relationships.  The Specialist will support and promote current and future business by understanding the customer’s business, customer allocations, and demand forecasts.  The account specialist will also carry out various assigned projects, completing them in a timely manner.



Key Accountabilities:

·         With guidance from more experienced Associates, manages all customer service activities, volumes and business development of assigned accounts

·         Plan delivery of domestic transports and manage transport invoices

·         With help and guidance from more experienced Associates, services all aspects of assigned accounts within business/product group including customer inquiries, orders, tracing and tracking of current orders, and follow up on all Billerud orders

·         Proactively communicates with customers regarding issues effecting order status, delivery, and the like

·         Accurately Inputs order information in order management system

·         Proactively obtains, and understands pricing data and other order information from internal systems and dashboards and relays to customer

·         Accurately maintains customer contact information as well as order data

·         Acts as liaison between customer and multiple departments in order to successfully service accounts, including mills, logistics, planning, and sales

·         Monitors customer satisfaction and reports to Sales or Manager regarding any customer complaints, dissatisfaction, or other issues effecting ability to service the customer

·         Works with Sr. Associate and/or Manager to resolve complex customer issues

·         May require travel to mill or customer locations

Required Skills

Minimum Required Skills:

·         Bilingual, English – Spanish required

·         Working knowledge of planning and logistics functions, inventory management, accounting, demand forecasting, and customer account strategies
Some customer service experience

·         Computer literacy using tools such as Outlook, Excel, Office Communicator, TMS, ERP or CRM programs

·         Strong verbal and communication skills. (presentations and 1:1)


Preferred Skills:

·         Paper industry knowledge and experience

·         Previous Customer Service role in the paper industry

Required Experience

  • Bachelor’s degree in business or related field preferred
  • 1-3 years of experience in Customer Service, Planning, or Logistics preferred

Billerud NA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.