This position is a key member of the Campus Safety support staff, serving as the primary coordinator for Parking Services. The role functions as the first point of contact for the Campus Safety Office, providing customer service, administrative support, and operational coordination. This position assists with Dispatch Communications, Social Media Content Creation, and Event Planning, including but not limited to parking reservations, traffic control, and scheduling. This is a full-time position on an approved alternative workweek schedule (AWS) of four 10-hour shifts per week, as permitted under California law, with regular hours of 7:00 a.m. to 5:00 p.m.

Required Education

• High school diploma or equivalent required. 
• Associate’s degree preferred, or an equivalent combination of education and experience. 

Required Experience

• Three to five years of general office, administrative, dispatch, or customer service experience.
• Experience in parking services, campus safety, event coordination, or a related operational environment is preferred.

Primary Duties/Essential Functions

• Coordinate and manage all day-to-day operations of the web-based parking permit and enforcement system (IPARQ).
• Serve as receptionist and first point of contact for the Campus Safety Office. 
• Issue faculty, staff, and student parking permits to individuals registered in IPARQ.
• Issue special parking permits, including temporary permits, guest passes, special event permits, and parking exemption passes.
• Assist with maintaining and updating the Vehicle Code, both internally and online. 
• Process billing for outstanding citations. 
• Establish and coordinate the Parking Appeals Committee annually. 
• Review parking appeals and compile appeals to be sent to the Parking Committee for review throughout the academic year.
• Serve as a dispatcher for Campus Safety operations as assigned.
• Receive, prioritize, and route calls for service, parking concerns, safety issues, and general inquiries.
• Maintain accurate logs and records of calls, incidents, and service requests. 
• Monitor radios, phones, and other communication systems to support Campus Safety operations. 
• Assist in coordinating safety and security planning for special events, including commencement, athletics, move-in weekend, construction projects, and other campus programs.
• Serve as a DCS representative on university committees related to event planning and campus coordination. 
• Provide administrative assistance to the Administrative Manager, Special Services Supervisors, Campus Safety Supervisor, Assistant Director, and Executive Director.
• Maintain handheld devices, printers, and related equipment leased through IPARQ.
• Assist with training Campus Safety personnel and student workers on proper use and care of parking enforcement and related equipment. 
• Accept, review, and issue bicycle registration forms and permits; mail completed registrations as required.
• Communicate effectively with students, faculty, staff, and visitors to establish positive working relationships and provide quality customer service. 
• Interface with university departments to address parking, dispatch, safety, and special event needs. 
• Maintain regular and punctual attendance as required by departmental needs. 
• Perform other duties as deemed necessary under the guidance of the leadership team.

Skills

• Strong and exceptional customer service, interpersonal, and communication skills. 
• Knowledge of safety-related programs, including APU and DCS safety and security policies, procedures, and practices. 
• Ability to remain calm and effective in high-pressure or emergency situations.
• Strong administrative, organizational, and project coordination skills. 
• Ability to plan, develop, and coordinate multiple projects simultaneously. 
• Ability to work independently with minimal supervision. 
• Strong initiative, flexibility, creativity, and attention to detail. 
• Ability to use independent judgment and manage confidential information appropriately. 
• Ability to gather data, compile information, and prepare reports. 
• Excellent telephone etiquette and professional demeanor. 
• Ability to interpret, adapt, and apply guidelines, policies, and procedures. 
• Proficiency in personal computers and related software applications.

Mental Demands

• Strong organizational skills with attention to detail. 
• Ability to exercise independent judgment, discretion, and problem-solving skills. 
• Ability to perform under pressure and meet deadlines. 
• Ability to learn procedures and retain operational and technical information. 
• Ability to work collaboratively as part of a team and independently as needed. 
• In agreement with the purpose and mission of Azusa Pacific University in providing a Christian-based higher education for its students.

Physical Demands 

• While performing the duties of this job, the employee is regularly required to stand, walk, and sit.
• Requires sufficient hand, arm, and finger dexterity to operate computers, phones, radios, and office equipment. 
• Requires visual acuity to read documents and screens, and speaking/hearing ability sufficient to communicate in person or over the phone. 
• This role involves physical tasks, including lifting and placing traffic cones, moving barricades, and installing temporary signage (up to 20 lbs)

Visual Demands

• Reading, writing, inspecting documents, and working at a computer monitor.

Environment

• Operates in a hybrid environment, transitioning between a climate-controlled office setting and an active outdoor environment on campus.
• Candidates must be comfortable working outdoors in varying weather conditions (heat, rain, or cold) for extended periods during peak hours or special events.
• Occasional exposure to busy front-desk activity, radios, phones, and campus events.

Technologies

• Proficient in Google Apps and Microsoft Office applications, including Word, Excel, and PowerPoint. 
• Ability to learn and effectively use IPARQ, emergency mass notification systems, and other campus safety, dispatch, and parking-related technologies.

Compensation

• Grade 7: $19.49 to $22.41 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity. In addition to compensation, APU offers a competitive benefits package. 

Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more about 'what we believe', our 'mission statement', and our 'statement of faith'.

You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/.

This role is designated as a Campus Security Authority (CSA) under the Clery Act. It involves responsibility for students and the campus community, requiring the individual to receive and report crimes or incidents to Campus Safety, especially those posing an ongoing threat.

Azusa Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.