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Program Manager, Student Support Services - TRIO Programs



Administrative Professionals

Azusa, CA
 • 
ID: S1078
 • 
Full-Time/Regular

APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is pleasing to God and edifying to one another.
 
The Program Manager manages the TRIO Student Support Services project services that directly impact participants' academic success, retention, satisfactory academic progress, and college graduation. The role ensures project services support the academic, non-cognitive, and career development of project participants who identify as first-generation to college, come from low-income families, and identify as a students with a disability. The Program Manager will provide direct, frequent, and ongoing services (academic advising, non-cognitive development) to project participants each academic year. They are responsible for hiring, training, and supervising undergraduate student employees (tutors, mentors, and summer staff). The incumbent will foster relationships across the university and community to address the needs of project participants by building partnerships and support resources. The Program Manager will manage recruitment with oversight from the TRIO Programs Director. This position is full-time with benefits and is grant-funded through August of 2025 with funding renewable subject to federal funding availability and project performance.
 
Required Education
  • Bachelor’s degree in Education, Psychology, Communication, Sociology, Teaching, Ethnic Studies, Leadership, or related field. 
  • Preferred: Master’s degree in Education, Counseling, Student Affairs, Curriculum and Instruction, Psychology, Sociology, Social Work, or related field.
  • Preferred: Specialized training in academic coaching/advising and postsecondary retention programming. 
Required Experience
  • One to two years of advising experience working with economically disadvantaged, first-generation college students, and/or students who are at high risk for academic failure. 
  • Experience working with students of diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds. 
  • Demonstrated knowledge of financial aid and literacy; and retention strategies. 
  • Demonstrated commitment to supporting the academic needs of students facing barriers to educational success through academic coaching/advising, counseling, instruction, advocacy, and/or education.
  • Strong written and verbal communication skills. 
  • Preferred: Prior service with TRIO program.
  • Preferred: Life experience with barriers similar to those from TRIO target populations, including but not limited to being a member of an underrepresented group in higher education, being a first-generation student, being from a low-income family, or having a disability. 
Primary Duties/Essential Functions
  • Plans, coordinates, and oversees program activities; participates in the formulation, development, and implementation of program policies and procedures for the assigned specialized student service.
  • Responsible for leading participant recruitment and outreach efforts to ensure the project maintains 140 participant enrollments.
  • Communicates with staff, faculty, and outside agencies and community groups/partners to coordinate programming and culminate partnerships.
  • Schedules and/or conducts informational sessions, and program orientations for new or prospective program participants and parents regarding assigned programs and services.
  • Participates in outreach activities to promote educational opportunities and services available in Student Support Services; assists in developing program informational materials. 
  • Provides technical information and expertise to students, instructors, counselors, and others in Student Support Services; works with students, counselors, instructors, and other staff to address participants' needs, barriers to education, personal, and family situations, and their progress within Upward Bound; demonstrates and refers students to campus or community resources as needed; advocates for the student to other services providers. 
  • Contacts and interviews by telephone, or in person, with students, parents, faculty, staff, and various outside organizations to assess students’ need for services and obtain data related to the assigned program for informational, data collection, and report development purposes. 
  • Coordinates the processing of applications and assists in creating student files. 
  • Verifies and reviews forms and reports for completeness and conformance with established policies and procedures; applies departmental and program policies and procedures in determining the completeness of applications, records, and files. 
  • Gathers program and participant data in accordance with project objectives and grant compliance 
  • Answers questions from and provides support services to students and visitors regarding program eligibility, requirements, registration, student records, and other policies and procedures. 
  • Composes, types, formats, and proofreads a variety of routine letters, reports, and documents; prepares, copies, collates, and distributes a variety of documents; ensures proper filing of copies in departmental or central files. 
  • Participates in the selection of, trains, motivates, supervises, and evaluates undergraduate student employees; works with employees on performance issues; recommends discipline to the Director of TRIO Programs.
  • Build campus-wide awareness and understanding of Student Support Services by providing presentations and networking to establish strong working relationships with leadership, faculty, and staff in a manner that best serves participants’ interests. 
  • Contact students regularly to discuss goal setting and enhancing time management, study skills, goal setting, self-advocacy, academic success strategies, available support resources, and broader topics holistically impacting the student.
  • Manage a caseload of 140 project participants including meeting with each participant a minimum 4 times every academic year.
  • Design interventions that ensure participants meet Student Support Services’ three project objectives indicating academic success and college graduation.
  • Assist with the preparation of project-related materials and attend project-related meetings on and off campus. 
  • Plan, coordinate, and chaperone overnight student trips both local and out-of-area overnights.
  • Contributes to the development and implementation of strategic goals, grant objectives, policies, and priorities for the program; recommends program policy, appropriate service levels, and resources; recommends and administers policies and procedures. 
  • Provide direct student support through academic, advising, and non-cognitive development for an assigned roster of participants. 
  • Initiates, oversees, and directs the collection of student data to measure and evaluate student success, including retention and persistence rates, passing rates, high school graduation rates, academic achievement scores, and college entrance information. 
  • Maintain punctual attendance and electronic timekeeping as it applies to the scope of this position.
  • Willing to work flexible/extended hours, including occasional weekends. 
  • Performs other related duties as assigned. 
Skills
  • Effectively work with students of diverse academic, socioeconomic, cultural, disability, first-generation to college, and ethnic backgrounds. 
  • Knowledge of U.S. Department of Education TRIO programs or similar programs providing college access services to individuals from populations with identified socioeconomic disadvantages. 
  • Knowledge of financial aid terminology, FAFSA filing requirements, types of federal student loans, and loan repayment. 
  • Knowledge of college access and educational advising issues for underrepresented populations in higher education (i.e., admissions, securing scholarships, major and course selection, and experience working with individuals to promote financial and economic literacy). 
  • Ability to develop and maintain professional, collaborative, and service-oriented relationships within Azusa Pacific University and with educational, government, and community agencies. 
  • Participate in the development of goals, objectives, policies, procedures, and work standards for assigned programs. 
  • Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner. 
  • Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations. 
  • Organize own work, set priorities, and meet critical time deadlines. 
  • Leadership ability and strong written and verbal communication skills. 
  • Must be collaborative and an effective team member and team builder. 
  • Ability to maintain confidentiality 
  • Ability to work under pressure and meet deadlines 
  • A creative, highly productive, and flexible, self-starter with the ability to work independently with minimal supervision 
  • Must be collaborative and an effective team member and team builder. 
  • Strong written and verbal communication skills. 
  • Ability to manage details and follow through. 
  • Preferred: Ability to speak, read, and write in Spanish.
Mental Demands
  • In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students. 
Physical Demands
  • Local and regional overnight travel.
  • Occasional evening events and regularly scheduled Saturday activities.
  • Hearing and speaking demands.
  • Meetings may require walking and/or driving on and off campus. 
  • Requires keyboard.
  • Intermittent sitting and standing. 
  • Extensive telephone usage. 
  • Ability to lift, pull, grasp, bend and reach. 
  • Ability to lift up to 20 lbs. 
Visual Demands
  • Computer monitor and reading. 
Environment
  • Pleasant office setting, a comfortable temperature.
  • Multiple conversations and transactions occurring simultaneously.
Technologies
  • Good computer skills with Windows or Apple Operating systems and Microsoft products to complete tasks, including Word documents, MS Excel spreadsheets, etc. 
  • Proficient in Google Apps. 
Compensation
  • Grade 10: $25.94 to $29.83 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity. In addition to compensation, APU offers a competitive benefits package. 

Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more about 'what we believe', our 'mission statement', and our 'statement of faith'.

You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/

Azusa Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.

This position is located at 901 E. Alosta Ave., Azusa, CA. View the Google Map in full screen.


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