APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another.

• One to three years of administrative, customer-service-related experience. 
• Experience at a higher education institution is preferred.

• Coordinates designated customer service functions of the regional campus under the direction of regional campus leadership.
• Directs routing of incoming telephone calls and "walk-in" prospective student inquiries. Accurately responds to/directs student inquiries and questions regarding such issues as (but not limited to) transfer of course units, course waivers, registration for classes, graduation requirements, financial aid, program and course prerequisites, student transcripts, independent study, graduate and professional program admission requirements, academic calendar, course add/drops, etc.
• Collaborates regularly with appropriate program directors and department chairpersons for purposes of maintaining currency of information for programs offered at the campus.
• Provides staff support and assistance to the regional campus director as needed.
• Consistent use of University database system.
• Entering of prospective student inquiries into University's database system.
• Facilitates transmission of information to students regarding academic program changes, student related deadlines, and other pertinent regional campus information.
• Receives and consults with students and refers individual situations to regional campus program representative(s) or appropriate staff member for further follow-up.
• Assists campus-assigned faculty with duplication requests, classroom instructional equipment use, and related tasks.
• Partners with Client Services in order to provide the most up to date enrollment, academic, and university service department information to students.
• Proctoring of student examinations that are taken at the regional campus.
• Requires availability to work evening hours at the regional campus.
• Promotes a positive and professional environment.
• Responsible for daily electronic timekeeping as it applies to the scope of this position.
• Regular, punctual attendance as required by the supervisor based on department needs.
• Performs other related duties as assigned by the regional campus director/associate director/assistant director.

• Good organizational skills
• Client-centered and customer service-oriented
• Good problem-solving skills
• Effective verbal and written communication skills
• Exceptional listening skills
• Ability to balance and process a variety of tasks and demands
• Data entry/typing experience
• Ability to maintain the integrity of confidential information
• Knowledge of office practices and computer operations 

• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
• Self-starter
• Ability to work under pressure to meet deadlines
• Ability to work independently and as an integral team member
• Strong interpersonal and networking skills, including the ability to work effectively with students, prospective students, faculty, staff, and immediate supervisors
• Ability to exercise sound judgment and discretionary skills regarding when to act independently and when to consult with others prior to taking action.
• Presents self in a professional manner reflecting the goals and standards of APU.

• Ability to lift, pull, grasp, bend to lower file drawers and reach to top of 4 drawer file cabinet.
• Ability to lift up to 20 lbs.
• Repetitive keyboard work.
• Telephone usage-hearing and speaking.  Intermittent sitting and standing.
• Ability to conduct business at other offices on campus.
• Ability to drive (must possess valid driver’s license) an automobile and to attend meetings locally near the regional campus, at other University regional campus locations, and on main campus in Azusa.

• Proficient in Google Apps., Microsoft Office, Word, and Excel.
• Familiarity with PeopleSoft or another Student Information System is preferred
• Familiarity with Slate is preferred