The Senior Admissions Representative serves as a representative of Azusa Pacific University to assist prospective students through the inquiry, application, and enrollment process.  The primary focus of this position is to provide excellent customer service to prospective students and to recruit those prospective students into APU’s graduate programs and undergraduate professional bachelor’s programs.

Required Education

• Bachelor’s Degree required; Master’s degree preferred.

Required Experience

• One to three years of professional experience working with people in a customer service and/or recruiting/sales environment.
• Two to four years of previous admissions experience.

Primary Duties/Essential Functions

• Serves as the primary point of contact and customer service representative to prospective students and applicants, providing consistent, accurate, and timely information to sell APU’s program offerings via phone, email, text, and mail.
• Meets identified enrollment goals to include an inquiry to the applicant, an applicant to admitted, admitted to deposited (as applicable), and admitted or deposited to enrolled yield goals, which directly relate to tuition revenue generation and impact the university's financial health.
• Maintains regular contact with every student on the assigned roster in accordance with the department service level agreement, with the primary goal of enrolling prospective students by answering questions in a timely manner through means of calling/texting/emailing students.
• Evaluates application files to be sure they are complete.  Serves as the first reader on graduate applications. Makes preliminary admission decisions and recommendations for professional undergraduate applicants.
• Participates in and promotes all admissions events on campus, at regional campuses, and at various feeder schools.
• Provides academic counseling to students regarding the admissions process and program of interest; facilitates information exchange between programs and prospective students.
• Provides financial aid information to prospective students and connects students to Student Financial Services.
• Maintains admissions database through daily input and report management.
• Provides input for university marketing efforts for majors and degree programs that are based on current trends and forecasted changes in higher education.
• Works in conjunction with the department chair, program director, other faculty, and support staff to continually develop relationships to ensure prospective students enroll in the appropriate APU degree program to meet their education and career objectives.
• Troubleshoot and resolve complex admissions issues.
• Maintains admissions team’s information and databases for accuracy and efficiency,y such as:
  • Policy and procedure manuals and Wiki
  • Fairs and event schedules
  • Presentation slides and content
  • SRM report pulling and input for information
• Onboarding and training of all new staff.
• May supervise student employees.
• Special Projects as assigned.
• Participation in University/Enrollment Management Committee/Task Force/Working Group/Etc. Assignments.
• May be required to work on Saturday commencement events (Winter or Spring) a calendar year.
• Committed to a Christ-centered, multicultural community that values diversity.
• Support, affirm, and sustain the university's beliefs, values, and mission in all facets of one’s role and through the university’s daily living expectations.
• Performs other duties as assigned by the executive director, director, and/or associate director.

Skills

• Strong written and verbal communication skills.  
• Ability to manage details and follow through.  
• Must be collaborative and an effective team member and team builder.
• Excellent oral and written communication skills.
• Word processing-computer skills.
• Competency in Excel, using filters, complex sorting, and creating pivot tables.
• Self-management/organizational skills.
• Need strong communication skills on a one-to-one basis, in person, through email and on the telephone.
• Fluency in Spanish is a plus.

Mental Demands

• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
• Ability to work independently, professionally present self, and reflect the goals and standards of APU.
• Initiative and good judgment.
• Ability to keep information confidential.
• Ability to learn procedures and retain information

Physical Demands

• Requires repetitive motion and sitting at a computer keyboard.  
• Hearing and speaking on the telephone.
• Meetings may require walking and/or driving to various University locations.
• Ability to pull, push, bend, grasp, reach, and lift up to 20 lbs.
• Ability to conduct business at various offices on campus.
• Able to lift, pull, grasp, stoop to lower file drawers, and reach the top of five-drawer file cabinets.
• Availability to travel throughout fall, spring, and summer recruitment seasons, as well as an occasional developmental conference out of the area.
• Possess a valid California driver’s license.
• Intermittent sitting, standing, and walking.
  

Visual Demands

• Computer monitor and reading.

Environment

• Pleasant office, comfortable temperatures. 
• Multiple conversations and transactions occur simultaneously.

Technologies

• Proficient in Google Apps., Microsoft Office, Word, and Excel.

Compensation:

• Grade 10: $25.94 to $29.83 is the hourly salary for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on qualifications, experience, and internal equity. In addition to compensation, APU offers a competitive benefits package.

Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more about 'what we believe', our 'mission statement', and our 'statement of faith'.

You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/

Azusa Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.