Advanced Refrigeration & Air is a family owned and operated company with five locations across Florida that you can trust for all your commercial refrigeration and air conditioning needs. We have set industry standards through our 35 years of serving leading grocery retailers, restaurants and many other commercial businesses in Florida, Georgia, and Alabama.
We are currently seeking a Mid-Day Dispatcher:
- Set Schedule Monday through Friday 11:30 AM - 8:00 PM
- Answer all incoming calls to main line including service calls and the receptionisht line.
- Answer general phone inquiries in a professional and courteous manner.
- Receive and dispatch work orders and service calls for technicians service calls in order of receiving.
- Answer and dispatch most of daytime calls. Average calls per day is 60.
- Dispatch all service calls to appropriate technicians.
- Record all service calls into Microsoft Dynamics Great Plains to maintain records.
- Maintain confidentiality in all aspect of staff and company information.
- Assist and update maintenance of the department files & web files.
- Control and record access to the gate during afterhours.
- Perform general clerical duties to include, but not limited to, copying & Scanning
- Good time management skills.
- Excellent attention to detail.
- Clear written and verbal communication.
- Work well in a team environment.
- Other duties as assigned.
- Full-Time Immediate Hire
- Strong phone ettiquette
- Intermediate MS Office
- Strong writing, analytical and problem-solving and communication skills.
- Knowledge of principles and practices of organization, planning, records management and general administration.
- Ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and facsimile machines.
- Ability to follow oral and written instructions.
- 3 + year’s office experience with a proven facility in date entry, customer service, and problem resolution.
- Microsoft Great Plains preferred