Sr. Service Technician
Why Join Bracco Medical Technologies?
We care as much about our employees as we do our patients. Our culture fosters a work environment where employees can thrive, be passionate and have fun along the way. Each member of the Bracco Medical Technologies team has the power to make a difference......every day!
Position Description
Position Summary:
The Senior Service Technician provides technical assistance and guidance to production, customer support, field service, and engineering. This role performs service, troubleshooting, and repair activities to complex electro-mechanical systems and system subassemblies used in all ACIST Medical Systems equipment. The Senior Service Technician will provide work direction to Technician I and II personnel and maintain workflow within the department in alignment with the objectives set by the department Supervisor and Service leadership.
Primary Duties & Responsibilities:
- Understand and comply with Bracco Medical Technologies Quality Policy, ESD precautions, and OSHA guidelines as applicable
- Perform service duties across all Bracco/ACIST Product types
- Generate Service Orders for customer and BMT owned systems and sub-assemblies
- Verify fault conditions listed in complaint Problem Record
- Identify faulty components and sub-assemblies using intermediate troubleshooting techniques; repair and/or replace components accordingly
- Perform thorough cleaning and inspection of returned systems and sub-assemblies
- Obtain replacement parts as necessary and perform inventory transactions within EPR/MRP database
- Check Engineering Change Order records and Service Memos for updates to requirements for Software, Hardware, and Repair Procedures
- Install new software and update hardware components as required including quality and performance testing on systems to verify upgrades
- Update device history records and complaint records. Prepare repair records for customer invoice
- Arrange return shipments to customers with Customer Support
- Synchronize current product design changes/issues into repair activities
- Test product to verify it meets design specifications
- Enter repair information into SAP, SalesForce, and TrackWise databases
- Generate Quality System Records on applicable documentation
- Participate in continuous improvement activities related to process, documentation and material improvements
- Assist Technician I and II personnel with diagnostics, repairs, and training
- Provide Fault Logs, observed data, troubleshooting and repair information, and assistance as required to Quality, Engineering and Post-Market Surveillance Departments
- Support Field Service Area Supervisors with customer issues
- Participate in interview and employee review processes
- Assign work direction to Service Technician I and II personnel
- Investigate and resolve Customer Support, Receiving, and Quality related Service function issues
- Adhere to the Tools and Equipment Calibration schedule
- Maintain strict inventory counts
- Maintain a clean work environment
- At times, there may be additional tasks or duties assigned
Qualifications (Knowledge, Skills & Abilities):
Minimum
- Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Bracco Medical Technologies
- High School diploma or equivalent
- 5-7 years electro-mechanical assembly or repair experience
- High level of problem solving and diagnostic skills and attention to detail
- Advanced board-level trouble shooting and electro-mechanical repair skills
- Proficient in the use of mechanical assembly tools (i.e. wrenches and screw drivers)
- Proficient in the use measurement equipment (i.e. Digital Multimeter, caliper, micrometer)
- Moderate level of computer proficiency including MS Word, Excel, Outlook, and MRP Systems and database systems
- Knowledge of Good Manufacturing Procedures (GMP’s), ISO regulations, and Quality Systems as it pertains to hardware manufacturing at Medical Device Manufacturers
- Demonstrated ability to follow manufacturing processes directions and drawings to mechanically assemble components (e.g., sheet metal parts, electrical parts)
- The ability to maintain accurate documentation (e.g., record traceability information onto routers, and transact materials online)
- Ability to work independently with high degree of accuracy and without immediate and constant supervision.
- Ability to work effectively in a team environment and contribute to maintaining positive interpersonal relationships and foster cooperation within and outside the department
- The physical ability to lift and package assemblies up to 60 lbs
Preferred:
- Associates or Technical Degree, or combination of education and experience providing equivalent knowledge (relevant military service will be considered as a degree equivalent)
- 7+ years experience in a technician role diagnosing, repairing, and operating software driven electro-mechanical equipment
- 2+ years working with strict documentation practices
- Knowledge of ISO and FDA regulations
- Demonstrated experience utilizing ERP and Complaint Handling databases