Position Summary:

The Senior Service Technician provides technical assistance and guidance to production, customer support, field service, and engineering. This role performs service, troubleshooting, and repair activities to complex electro-mechanical systems and system subassemblies used in all ACIST Medical Systems equipment. The Senior Service Technician will provide work direction to Technician I and II personnel and maintain workflow within the department in alignment with the objectives set by the department Supervisor and Service leadership.

Primary Duties & Responsibilities:

• Understand and comply with Bracco Medical Technologies Quality Policy, ESD precautions, and OSHA guidelines as applicable
• Perform service duties across all Bracco/ACIST Product types
• Generate Service Orders for customer and BMT owned systems and sub-assemblies
• Verify fault conditions listed in complaint Problem Record
• Identify faulty components and sub-assemblies using intermediate troubleshooting techniques; repair and/or replace components accordingly
• Perform thorough cleaning and inspection of returned systems and sub-assemblies
• Obtain replacement parts as necessary and perform inventory transactions within EPR/MRP database
• Check Engineering Change Order records and Service Memos for updates to requirements for Software, Hardware, and Repair Procedures
• Install new software and update hardware components as required including quality and performance testing on systems to verify upgrades
• Update device history records and complaint records. Prepare repair records for customer invoice
• Arrange return shipments to customers with Customer Support
• Synchronize current product design changes/issues into repair activities
• Test product to verify it meets design specifications
• Enter repair information into SAP, SalesForce, and TrackWise databases
• Generate Quality System Records on applicable documentation
• Participate in continuous improvement activities related to process, documentation and material improvements
• Assist Technician I and II personnel with diagnostics, repairs, and training
• Provide Fault Logs, observed data, troubleshooting and repair information, and assistance as required to Quality, Engineering and Post-Market Surveillance Departments
• Support Field Service Area Supervisors with customer issues
• Participate in interview and employee review processes
• Assign work direction to Service Technician I and II personnel
• Investigate and resolve Customer Support, Receiving, and Quality related Service function issues
• Adhere to the Tools and Equipment Calibration schedule
• Maintain strict inventory counts
• Maintain a clean work environment
• At times, there may be additional tasks or duties assigned

Minimum

• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Bracco Medical Technologies
• High School diploma or equivalent
• 5-7 years electro-mechanical assembly or repair experience
• High level of problem solving and diagnostic skills and attention to detail
• Advanced board-level trouble shooting and electro-mechanical repair skills
• Proficient in the use of mechanical assembly tools (i.e. wrenches and screw drivers)
• Proficient in the use measurement equipment (i.e. Digital Multimeter, caliper, micrometer)
• Moderate level of computer proficiency including MS Word, Excel, Outlook, and MRP Systems and database systems
• Knowledge of Good Manufacturing Procedures (GMP’s), ISO regulations, and Quality Systems as it pertains to hardware manufacturing at Medical Device Manufacturers
• Demonstrated ability to follow manufacturing processes directions and drawings to mechanically assemble components (e.g., sheet metal parts, electrical parts)
• The ability to maintain accurate documentation (e.g., record traceability information onto routers, and transact materials online)
• Ability to work independently with high degree of accuracy and without immediate and constant supervision.
• Ability to work effectively in a team environment and contribute to maintaining positive interpersonal relationships and foster cooperation within and outside the department
• The physical ability to lift and package assemblies up to 60 lbs

Preferred:

• Associates or Technical Degree, or combination of education and experience providing equivalent knowledge (relevant military service will be considered as a degree equivalent)
• 7+ years experience in a technician role diagnosing, repairing, and operating software driven electro-mechanical equipment
• 2+ years working with strict documentation practices
• Knowledge of ISO and FDA regulations
• Demonstrated experience utilizing ERP and Complaint Handling databases