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Bracco Medical Technologies

Current Openings

Sr. Service Technician




Why Join Bracco Medical Technologies?

We care as much about our employees as we do our patients. Our culture fosters a work environment where employees can thrive, be passionate and have fun along the way.  Each member of the Bracco Medical Technologies team has the power to make a difference......every day!


Position Description

Position Summary:

The Senior Service Technician provides technical assistance and guidance to production, customer support, field service, and engineering. This role performs service, troubleshooting, and repair activities to complex electro-mechanical systems and system subassemblies used in all ACIST Medical Systems equipment. The Senior Service Technician will provide work direction to Technician I and II personnel and maintain workflow within the department in alignment with the objectives set by the department Supervisor and Service leadership.

 

Primary Duties & Responsibilities:

  • Understand and comply with Bracco Medical Technologies Quality Policy, ESD precautions, and OSHA guidelines as applicable
  • Perform service duties across all Bracco/ACIST Product types
  • Generate Service Orders for customer and BMT owned systems and sub-assemblies
  • Verify fault conditions listed in complaint Problem Record
  • Identify faulty components and sub-assemblies using intermediate troubleshooting techniques; repair and/or replace components accordingly
  • Perform thorough cleaning and inspection of returned systems and sub-assemblies
  • Obtain replacement parts as necessary and perform inventory transactions within EPR/MRP database
  • Check Engineering Change Order records and Service Memos for updates to requirements for Software, Hardware, and Repair Procedures
  • Install new software and update hardware components as required including quality and performance testing on systems to verify upgrades
  • Update device history records and complaint records. Prepare repair records for customer invoice
  • Arrange return shipments to customers with Customer Support
  • Synchronize current product design changes/issues into repair activities
  • Test product to verify it meets design specifications
  • Enter repair information into SAP, SalesForce, and TrackWise databases
  • Generate Quality System Records on applicable documentation
  • Participate in continuous improvement activities related to process, documentation and material improvements
  • Assist Technician I and II personnel with diagnostics, repairs, and training
  • Provide Fault Logs, observed data, troubleshooting and repair information, and assistance as required to Quality, Engineering and Post-Market Surveillance Departments
  • Support Field Service Area Supervisors with customer issues
  • Participate in interview and employee review processes
  • Assign work direction to Service Technician I and II personnel
  • Investigate and resolve Customer Support, Receiving, and Quality related Service function issues
  • Adhere to the Tools and Equipment Calibration schedule
  • Maintain strict inventory counts
  • Maintain a clean work environment
  • At times, there may be additional tasks or duties assigned

Qualifications (Knowledge, Skills & Abilities):

Minimum

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Bracco Medical Technologies
  • High School diploma or equivalent
  • 5-7 years electro-mechanical assembly or repair experience
  • High level of problem solving and diagnostic skills and attention to detail
  • Advanced board-level trouble shooting and electro-mechanical repair skills
  • Proficient in the use of mechanical assembly tools (i.e. wrenches and screw drivers)
  • Proficient in the use measurement equipment (i.e. Digital Multimeter, caliper, micrometer)
  • Moderate level of computer proficiency including MS Word, Excel, Outlook, and MRP Systems and database systems
  • Knowledge of Good Manufacturing Procedures (GMP’s), ISO regulations, and Quality Systems as it pertains to hardware manufacturing at Medical Device Manufacturers
  • Demonstrated ability to follow manufacturing processes directions and drawings to mechanically assemble components (e.g., sheet metal parts, electrical parts)
  • The ability to maintain accurate documentation (e.g., record traceability information onto routers, and transact materials online)
  • Ability to work independently with high degree of accuracy and without immediate and constant supervision.
  • Ability to work effectively in a team environment and contribute to maintaining positive interpersonal relationships and foster cooperation within and outside the department
  • The physical ability to lift and package assemblies up to 60 lbs

 

Preferred:

  • Associates or Technical Degree, or combination of education and experience providing equivalent knowledge (relevant military service will be considered as a degree equivalent)
  • 7+ years experience in a technician role diagnosing, repairing, and operating software driven electro-mechanical equipment
  • 2+ years working with strict documentation practices
  • Knowledge of ISO and FDA regulations
  • Demonstrated experience utilizing ERP and Complaint Handling databases

Job Location

7905 Fuller Road, Eden Prairie, Minnesota

Tracking Code

1082-432

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