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Bracco Medical Technologies

Current Openings

Commercial Operations Specialist I




Why Join Bracco Medical Technologies?

We care as much about our employees as we do our patients. Our culture fosters a work environment where employees can thrive, be passionate and have fun along the way.  Each member of the Bracco Medical Technologies team has the power to make a difference......every day!


Position Description

Position Summary:

The Commercial Operations Specialist I is a key contact in the Customer Support department for domestic and international customer request for  Domestic capital orders, International capital and consumable orders, International parts orders and invoicing.  This position routinely interacts with the ACIST Sales Team, Accounts Receivable, Finance, Sales Operations, Shipping, Customer Support and Supply Chain.  This role’s primary focus is customer care and satisfaction for both internal and external customers. 

 

Primary Duties & Responsibilities:

 

Sales Order Administration

Domestic:

  • Execute domestic capital sales orders, ensuring customer is set up, credit is approved, all appropriate documentation is obtained, pricing is correct, shipping method is validated, and customer is invoiced.
  • Drive improvements and simplification of sales order processes while ensuring customer satisfaction.
  • Ensure order accuracy by reviewing product configuration of the orders and communicate necessary changes to the sales representatives and customers to obtain corrected quotes, purchase orders, or legal agreements. Scrub orders for un-necessary items ordered.
  • Develop a deep understanding of logistics and use that knowledge to minimize shipping costs while ensuring customer gets product when expected.

 

International:

  • Partner with international third-party distributors and Bracco affiliates on sales orders of capital and consumable products, ensuring credit is approved, all appropriate documentation is obtained, pricing is correct, shipping method is validated, and customer is invoiced.
  • Be the home office representative to these customers, partnering with the Emerging Markets sales team. This includes helping the customers with service requests/issues.

 

Business Partnerships

  • Be a representative for the sales team and ensure any ideas/solutions are customer focused and not internally focused.
  • Collaborate effectively across all departments to resolve challenges related to the sales administration process.
  • Partner with US sales team to identify and resolve sales order issues.
  • Communicate large order information as it is obtained to give Operations as much lead time as possible.
  • Provide support to ERP system updates and modifications when necessary.
  • Represent the interests of sales administration, sales field staff, and operations team for new product launches, product enhancements, and engineering changes

 

Third-Party Service Provider Support

  • Provide inventory management support to ACIST third-party service partners.
  • Partner with third-party partners to maintain fleet Preventive maintenance compliance.
  • Provide repair history as requested from third-party service partners.

 

Miscellaneous

  • Other duties as assigned – there may be other duties not listed on this job description that fall within the scope of this role, which you will be expected to complete.

Qualifications (Knowledge, Skills & Abilities):

Minimum

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by ACIST Medical Systems
  • Associate degree in Business Administration or similar discipline
  • 1-3 years of experience in an Administrative or Sales Support role
  • Demonstrated advanced problem solving skills
  • Basic aptitude for ERP systems within a manufacturing environment
  • Moderate level of computer proficiency including MS Word, Excel and Outlook
  • High level interpersonal skills; Effective verbal and written communication skills
  • Ability to work with a high degree of accuracy
  • Proven success in working with and collaborating with sales and operations management toward common goals
  • Ability to maintain strong and effective internal customer/business partner relationships
  • Ability to educate stakeholders regarding the order entry processes
  • Ability to work both autonomously with little supervision and as part of a team
  • Good organizational skills; Multi-task while effectively prioritizing and applying good judgment
  • High level of professionalism
  • Demonstrated customer-solutions attitude
  • Work both independently and as part of a team
  • Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness

 

Preferred:

  • Bachelor’s degree

 

Other:

  • Mental demands – work is detail oriented, often with multiple priorities. The environment is deadline sensitive and may be exposed to high-pressure situations
  • May be required to perform other duties as assigned to meet department objectives
  • Up to 5% travel may be required domestically and internationally

Job Location

7905 Fuller Road, Eden Prairie, Minnesota

Tracking Code

1078-432

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