Business Intelligence and Reporting Analyst
Position Summary: The Business Intelligence and Reporting (BIR) Analyst provides analysis for administrative processes and workflows, quantitative and qualitative data from internal and external data sources, and related activities resulting in data reporting, tools, and frameworks to support the university in making effective, data-driven decisions. Additionally,
Additionally, the BIR Analyst will support assigned projects such as creating/modifying existing ASP.net applications and retrieving data from API interfaces.
The BIR Analyst collaborates closely with colleagues from assigned departments across campus to achieve shared objectives. The BIR Analyst reports to the Director of Business Intelligence and Reporting and is a member of the Campus Technology Services Division.
- Demonstrate an attitude and behaviors that support the mission and core values of the BIR department, CTS division, and the university
- Communicate frequently with users to define desired inputs and outputs for reporting needs and to analyze business processes to improve efficiencies
- Create and publish Tableau workbooks to populate Tableau Server for functional departments
- Develop expertise in the interpretation of dynamic data
- Participate in the development and improvement of methods that measure and analyze data sets and processes
- Ensure and maintain thorough methodologies to validate quality of outputs and minimize errors
- Develop data flow interfaces between applications requiring data sharing
- Support and maintain web portal and related technologies
- Develop documentation of business processes and created reports
- Provide training to end users when necessary
- Maintain open communications with technical staff and external vendors
- Oversees the management and maintenance of various existing applications and adjusts those applications a need arises
- Stay up to date with applicable emerging technologies through research, self-paced learning, and consultation of resources common for the area
- Support BIR and CTS special projects and initiatives
- Support the BIR team by serving as a back-up for departments outside of assigned areas when needed
- Other duties as assigned
- Constantly operates a computer and other office machinery.
- Constantly visually identifies, observes, and assesses.
- Frequently communicates with university constituents.
- Frequently remains in a stationary position (standing and/or sitting). Occasionally moves to accomplish tasks and/or to get from one worksite to another.
- Occasionally moves common office materials.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.
- Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or off campus.
- Standard office hours are 8:00 a.m. to 5:00 p.m., however, incumbent must be flexible to insure the accomplishment of job functions.
- Off-campus, state and regional travel may be required.
- May be exposed to frequent noise caused by telephone, computers, and office equipment.
*This position may be permitted work remotely due to the ongoing COVID-19 situation, however, it is expected that the incumbent will be available to work on campus when conditions change.**
- Strong knowledge of SQL language
- Strong understanding of relational database structures, theories, principles and practices
- Thorough understanding of applicable data privacy practices and laws
- Analytical, conceptual, and problem-solving abilities including understanding of how a change to a component affected the systems and processes as a whole
- Ability to translate business and design requirements into technical data requirements
- Ability to research, learn, and apply new programming concepts/technologies at an acceptable pace
- Strong abilities in analyzing and improving efficiencies of business processes
- Ability to interpret and explain technical terms and concepts to non-technical end users
- Ability to consult with end-users on business needs, translate business needs into analytics/reporting requirements, and work with the end-user to ensure needs have been successfully met
- Ability to convert an existing business process into flow-chart or action diagrams to provide developers/programmers a blue print to create or modify applications
- Ability to debug report queries when desired outputs are not correct
- Skill in quality control as well as the ability to develop and maintain detailed documentation of work performed
- Ability to meet deadlines, support multiple projects/data support requests in various stages
- Ability to work in a team-oriented, collaborative environment with BIR colleagues, CTS team, a wide variety of campus stakeholders, and external parties
- Knowledge of consuming data from REST/SOAP API sources
- Strong knowledge of Oracle SQL/T-SQL
- Knowledge of Tableau reporting and dashboard design
- Knowledge of Object Oriented Programming and SOLID Programming Design Principles
- Knowledge of C# and ASP.Net Web Applications
- Knowledge of Ellucian’s Banner or similar higher ed/municipal ERP system
- Strong abilities with SQL Server Integration Services (SSIS) to Extract, Transform
A bachelor's degree in data analytics, information systems, computer sciences, or a related field is required.
At least one year of related experience collecting and analyzing data from internal and external data sources using business intelligence platforms and languages such as Tableau, SQL, PowerBI, RStudio or a similar reporting tools is required.
A suitable combination of education and experience may be substituted to meet minimum qualifications.