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Business Vendor Management Supervisor (M-F 9am-5:30pm)


New York, NY
ID: 46942

Vendor Management (VM) Supervisor


This role is part of the Global Vendor Management (VM) team within Business Information Services (BIS) and provides strategic oversight of a team of 5+ individuals in New York City and assists all areas of the acquisition and management of third-party, non-real-time information resources for Morgan Stanley including:

- Publications & Subscriptions, including e-journals - Databases - Contracts - Ad-hoc Purchases



  • Provide management and leadership for the New York Vendor Management team
  • Single point of contact to direct all communication and feedback, including issue resolution and changes to requirements
  • Constantly analyze team performance and propose and execute improvements to better achieve desired outputs in a timely manner
  • Regular meetings with Morgan Stanley to provide updates and drive proactive communication
  • Collaboration with global VM teams to increase efficiency and consistency
  • Continuous focus on meeting target SLAs as outlined for global teams
  • Ensure timely execution of subscription and entitlement requests from the clients
  • Ensure accurate billing to cost centers, job numbers and employees
  • Oversight and contribution to the maintenance of accurate associated documentation for every contract
  • Ensure accurate and timely capture of user inventory and costs within Inventory and Expense Management database (FITS)
  • Coordinate login creation with vendors for clients’ access to third-party information resources
  • End to end processing of invoice (from obtaining the invoice from the vendor, until it is paid out and following up with the respective teams in the Firm)
  • Liaise with BIA Sourcing on upcoming renewals and new contracts
  • Liaise with the BIA research teams on data/product strategy and selection, vendor related issues and processes, including reporting
  • Demonstrate and awareness of IP (Copyright) law
  • Coordinate and complete special assignments from upper management
  • Ensure documentation for VM team policy and procedures are kept current
  • Mentorship and team building activities / programs to boost employee morale
  • Provide performance reviews, goals setting and professional development programs for the team
  • General administrative tasks such as managing time-off and coverage for the NY VM team

Required Skills

Skills Required

  • Experience in similar roles, preferably in the Financial Services industry
  • Knowledge of FITS and ResearchMonitor or similar inventory management systems is ideal
  • Experience with multi-industry databases and/or Publications & Subscriptions
  • Client focused
  • Experience working in research, especially generic research and knowledge of associated products is a plus
  • Strong organization and time management skills
  • Highly methodical approach with good attention to detail
  • Ability to work under pressure and meet deadlines - flexible approach to duties and hours of work
  • Good judgment and initiative
  • Strong team player with experience of working in a global operating environment
  • Excellent interpersonal and communication skills
  • Excellent customer service skills
  • Proficiency with MS Office


Work Schedule Available: Monday-Friday 9am-5:30pm.

RR Donnelley is an EEO/AA including Vets and Disabled Employer

Required Experience


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