At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.   

THE TEAM   

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The Integrated Fundraising Team's focus is to maximize donor engagement and elevate fundraising programs across the country. This work includes executing on national strategies and consulting with Chapters to amplify regional fundraising programs.    

THE ROLE   

The Manager, Digital Programs, oversees the day-to-day execution for the centralized email program. The email program serves as a primary function of Integrated Fundraising communication to donors and prospective donors. This position will serve as the point person for all email campaigns, including but not limited to, content creation, list segmentation and dissemination of copy.   

WHERE YOU COME IN   

As the Manager, Digital Programs you will:                                                             

• Manages email marketing design, development, testing, segmentation and deployment using the required applications. 
• Designs messaging tests and acts on results to optimize program performance. 
• Communicates program updates across the enterprise.  
• Provides input into email templates for national and chapter use. 
• Develops campaign wrap-up reports to be shared across the organization.  
• Leads analysis and reporting on program performance. 
• Collaborates with teams within the national office and chapters to identify new fundraising opportunities, streamline processes and grow fundraising channels. 
• Partners with and supports other Integrated Fundraising team members for maintenance of donation forms and receipts, creation of custom landing pages, optimization of online tribute products and others as needed. 
• Performs other related job duties, as assigned.    

WHAT YOU’LL NEED

• Bachelor’s degree in marketing or communications preferred. 
• Minimum of 3-5 years of experience in integrated fundraising or online marketing preferred. 
• Strong computer skills required, specifically in Microsoft Office applications. 
• Proficiency with HTML and email/web design preferred. 
• Prior experience with Photoshop, Dreamweaver or other design software preferred. 
• Prior experience working with Luminate Online, Salesforce CRM, Salesforce Marketing Cloud or other fundraising databases preferred. 
• Prior experience working in a non-profit organization desired. 

WHAT WE OFFER 

BENEFITS 

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential    
• Health Savings Account and Flexible Spending Account Options    
• Health Reimbursement Account fully funded by Make-A-Wish 
• Short Term Disability*, Long Term Disability* and Life Insurance 
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program    

TIME OFF 

• Up to 15 PTO days 
• 10 Sick Days 
• 11 Paid Holidays 
• 2 Volunteer Days after one year of service 
• 2 Personal Days accrued annually   
• Maternity Leave      

ALSO... 

• Employee Awards and Recognition Programs    
• Individual and Leadership Development     
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets   

*Monthly premiums paid for the employee for vision, dental, and short/long term disability. 

Diversity, Equity & Inclusion Vision 

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

• Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
• It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
• As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff. 
• Diversity: Diversity at Make-A-Wish is about recognizing and valuing our differences as well as focusing on our shared meaning and humanity.​ Diversity is the collection of unique attributes both visible and invisible, traits, and characteristics that make up individuals. They include race, gender, abilities, values, beliefs, experiences, backgrounds, preferences, behaviors, socioeconomic status, physical appearance, age, sexual orientation/identity, and more.
• Equity: Equity at Make-A-Wish is ensuring all Wish Kids, families, and volunteers and our stakeholders, regardless of background, receive the resources and support to ensure highly impactful outcomes.
• Inclusion: Inclusion at Make-A-Wish is creating an environment where Make-A-Wish Kids and families, colleagues, volunteers, and stakeholders feel they are welcomed, respected, and valued, and those feelings are both real & perceived.
• Belonging: Belonging at Make-A-Wish describes the experience of being accepted, included, and respected by those around you.  You have a sense of community and connection with others and feel that your full potential is engaged in the Make-A-Wish mission.

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.