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Customer Service Representative

Customer Service

ID: 5446

Business Contribution:

The customer service representative is responsible for the day-to-day business in the office and manages the order process from start to finish. The Customer Service representative is the main point of contact for all customers.

Key Responsibilities:

  • A main point of contact for all customers
  • Manage/co-ordinate the order process
  • Prepare & produce professional quotations
  • Manage/co-ordinate the order process from start to finish in close conjunction with the Central order Desk
  • Active follow-up of outstanding quotes
  • Proactive control of Company generated leads, including follow-up and liaising with the sales force and external clients
  • Generate & check reports for the status of orders on a regular basis
  • Progress outstanding orders on the system
  • Receive & respond to all customer complaints & to follow the customer complaint procedure
  • Liaise with the accounts department regarding customer credit issues
  • Manage office phone calls in coordination with the other team members of the Customer Service
  • Support the Customer Service Supervisor with his/her reporting tasks and provide him/her actual & relevant data, information and graphics
  • Initiate and support local marketing initiatives
  • Organize customer activities in agreement with the direct manager
  • All other activities related to the day-to-day business or to improve the business
  • Ensure all HSSEQ rules and regulations are communicated and enforced throughout the Organization. Proactively participate to safety awareness and improvement
  • Represent the Company in a professional manner at all times, both internally and externally. Follow the published processes and comply with all company policies and procedures. Be an ambassador for the businesses in particular ensure that Health & Safety comes first at all times.

Required Capabilities:

  • A minimum of 5 years’ experience in a similar position, commercial acumen is needed
  • Technical affinity would be a plus
  • Languages: English - essential fluent oral & written, other languages are benefit
  • Strong interpersonal skills, works and communicates well with internal colleagues and external customers
  • Energetic and proactive initiator; must present a professional and articulate image
  • Able to work to deadlines; excellent organizational skills
  • Works well with minimal supervision; self-discipline and motivation
  • Good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM package is beneficial