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Technology and Computer-related

Senior Application Support Engineer w/Java

Northern Virginia, VA
 • 
ID: 341-327
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Full-Time/Regular

Clearance: Active TS/SCI w/ CI Poly Required

SHINE Systems is looking for a self-motivated Search Engineer who is a team player and also a natural problem-solver. In this position, you will:

  • Provide expert-level support services to a wide range of customers with varying degrees of technical knowledge
  • Resolve complex search issues
  • Reproduce product issues and open bugs to work in collaboration with our engineering team to provide timely solutions to our customers
  • Document case solutions into knowledge-based articles that are later available to our customer base in our knowledge center
  • Contribute bug fixes and improvements to the open source community, in addition to answering message boards, documenting existing code, and blogging
  • Share the ‘on-call’ load with the rest of the technical support team

Required Experience

Required Experience/Skills:

  • BS or higher in Engineering or Computer Science preferred (really required!)
  • 6-8 years of work experience
  • Experienced Java programmer
  • Ability to clearly communicate with customers via different communications means (email, phone etc)
  • Some experience with common scripting languages (Perl/Python/Ruby/JavaScript)
  • Preferred experience with Lucene/Solr or Big Data technologies or NoSQL databases
  • Exposure to other related open source projects is a plus (Mahout, Hadoop, Tika, etc.)

Clearance:

  • Active TS/SCI w/ CI Poly Required

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