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Workflow Coordinator


Phoenix, AZ
ID: 44007




  • Serve as primary point of contact for incoming requests to the department for various Word Processing related tasks, such as formatting, proofreading, editing, styling of documents, large volume printing, conversion or printing to image (PDF), and burning of DVDs and CDs;
  • Interface with requestors to gather detailed and clarifying information in order to better understand the nature and requirements of their request;
  • Analyze requests to decide how request should be performed, what challenges might arise, and to determine the appropriate resource to handle the request;
  • Build detailed job tickets for each request using the workflow management tool;
  • Direct requests to department Operators and Proofreaders for processing, and manage workflow of all current requests during production;
  • Assist Operators and Proofreaders with queries as needed;
  • Direct requests to appropriate departments, and coordinate with local and off-site office resources;
  • Review quality of Word processing and proofreading requests;
  • Release jobs to requester using professional communication skills, and inform requestors of any important details that were discovered during job production;
  • Ensure timely return of all jobs; and reach out to requestors to renegotiate deadlines and communicate job challenges when necessary;
  • Provide feedback to management and/or team members on performance and quality;
  • Completing Incident Report for each job returned for issues or inaccuracy.

Shifts are:  Tues.- Sat.  7AM to 3:30 PM 

RRD is an EEO/AA including Vets and Disabled Employer

Required Skills

  • Familiar with legal software packages used to create and produce legal documents including Microsoft Office programs;
  • Excellent customer service and analytical skills;
  • Prior document processing experience in a team environment;
  • The ability to work independently with no supervision;
  • Knowledge of Legal terminology and procedures a plus;
  • Ability to produce accurate work product and strong attention to detail;
  • Flexibility to work overtime;
  • Working knowledge of windows applications, including e-mail and document management systems;
  • Ability to work in a fast-paced environment and meet pressing deadlines.



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