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Client Delivery Operations Specialist



Revenue Recovery Services

Chandler, AZ
 • 
ID: 491-193
 • 
Full-Time/Regular

Client Delivery Operations Specialist

Company Overview

For more than 20 years, Revint Solutions has been helping healthcare providers recover revenue and bolster their bottom lines.  Revint Solutions’ recovery methodology and technology platforms work to optimize the revenue cycle.  With the use of intelligent proprietary analytics, our recovery teams are truly the best and most experienced at finding and recovering lost or unidentified revenue.  We take a holistic approach to revenue recovery and look at not only contract compliance, but charge and revenue integrity, as well as regulatory compliance such as Transfer DRG and DRG validation.  Today, we serve over 1,600 hospitals and health systems nationwide and are proud of numerous awards and recognitions, including being consistently named one of the Best Places to Work both locally and nationally.

Description

As the Operations Specialist for Revint’s DRG Validation (DRG) solution, your role will be to support the Client Delivery functions through creation, validation and continual enhancements of client reporting.  Additionally, the Operations Specialist will take primary responsibility on all support ticket resolution. As capacity allows, assist with Client Delivery initiative work such as template creation, business continuity or training.  The Operations Specialist will report to a Client Delivery Director.

RESPONSIBILITIES

  • Oversee the weekly DRG Reconciliation report development and delivery for multiple clients
    • Verify accuracy
    • Track and document trends and Client errors
    • Identify Client recoding trends that may impact revenue
    • Identify Client data issues that may be impacting accuracy within the DRG tool
    • Contribute towards the evolution of DRG Reconciliation Reports
  • First response on all support tickets both internal and external
  • Handle the resolution of all support tickets and communication to Client/internal stakeholder
  • Support ad-hoc Client reporting requests
  • Support 1-2 tier three maintenance Clients
  • Support Client Delivery leads with various tasks throughout client implementations
  • Contribute to the development of new reporting methods
  • Contribute to the enhancement of existing reporting methods
  • Contribute towards achievement of DRG service line goals

 

REQUIRED QUALIFICATIONS

  • 2+ years of customer service experience
  • Proven experience in working with at least one reporting based product (MS Excel, MS Power BI, Tableau, etc)
  • Proven experience in building reports, validating data and providing analysis
  • HS diploma required, bachelor’s degree preferred

 

 

DESIRED QUALIFICATIONS

  • A strong attention to detail and organization skills
  • Creative problem-solving skills
  • Ability to maintain the highest levels of customer satisfaction and be service-oriented
  • Team-oriented and adaptable
  • Ability to build and maintain strong relationships, generating positive client feedback on quality, value, delivery, and results
  • Strong verbal and written communication skills
  • Desire to continue to learn and advance skills in new technologies (Jira, VSO, Power BI, MS Project, etc)
  • Proficiency with Microsoft Office, including basic to intermediate Excel functions

 

CULTURE FIT

The culture at Revint Solutions embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team.  Take the work seriously, but don’t take yourself too seriously.  Creating a strong workplace culture has been one of our staples, which we believe encourages and inspires employees to do their best.  Join a fulfilling team of like-minded individuals who can get their work done, but still have fun!

BENEFITS

Revint solution provides an extremely competitive benefit package that includes a 401(k) match, medical/dental/vision insurance and more.

 

 

Revint Solutions is an Equal Opportunity Employer

 

 

 

 

 

 


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