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Call Center Representative



Call Center

Arlington, VA
 • 
ID: 1108-240
 • 
Full-Time/Regular

​TDB Communications, Inc. is seeking qualified Call Center Representatives to perform the following tasks:

  • Provide Tier 1 call center support
  • Being the first line of resolution for technical call inquiries and include answering general inquiries about a variety of services.
  • Directory assistance.
  • Communicating with customer through a variety of communication channels.
  • Basic assistance with navigation of online resources.
  • Triaging issues for proper disposition
  • Escalation of issues beyond the Tier 1 level to the appropriate resource
  • Documenting into a customer relationship management (CRM) tool and troubleshooting basic access issues.

Qualification to work remotely:

  • Must have reliable internet connection
  • Must have a quiet workspace to accomplish tasks uninterrupted
  • Must be self-motivated and driven to meet objectives

 

TDB Communications, Inc. is an EEO Affirmative Action Race/Sex/Sexual Orientation/Gender Identity/National Origin/Veteran/Disability Employer

This position is located in Arlington, VA. View the Google Map in full screen.



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