Call Center Representative
TDB Communications, Inc. is seeking qualified Call Center Representatives to perform the following tasks:
- Provide Tier 1 call center support
- Being the first line of resolution for technical call inquiries and include answering general inquiries about a variety of services.
- Directory assistance.
- Communicating with customer through a variety of communication channels.
- Basic assistance with navigation of online resources.
- Triaging issues for proper disposition
- Escalation of issues beyond the Tier 1 level to the appropriate resource
- Documenting into a customer relationship management (CRM) tool and troubleshooting basic access issues.
Qualification to work remotely:
- Must have reliable internet connection
- Must have a quiet workspace to accomplish tasks uninterrupted
- Must be self-motivated and driven to meet objectives
TDB Communications, Inc. is an EEO Affirmative Action Race/Sex/Sexual Orientation/Gender Identity/National Origin/Veteran/Disability Employer
This position is located in Arlington, VA. View the Google Map in full screen.