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Manager - Legal Document Processing


Phoenix, AZ
ID: 46139

The Manager is responsible for all aspects of operation, including employee development and client satisfaction.

The Manager’s duties include:

  • Providing full range of staff management duties to include payroll processing, time tracking, employee relations, scheduling, performance management (coaching, feedback, development planning and succession planning) and provide expertise and guidance to team members and business partners
  • Collaborating with the Account Director to develop strategy, best practices and standard operating procedures and ensure documentation is kept updated
  • Developing and maintain relationships with the client at all functional levels
  • Proactively addressing client needs by understanding their unique business needs
  • Developing and executing service improvement plans in response to client satisfaction feedback
  • Ensuring client SLA’s are met or exceeded on a monthly basis
  • Monitoring financial targets and ensure they are achieved on a monthly basis
  • Working closely with finance to prepare the client invoice
  • Creating and analyzing monthly management reports
  • Directing and carrying out all aspects of employee management, including but not limited to, recruitment, payroll, time tracking, employee relations, scheduling, training, performance management, development and retention
  • Supervising quality control processes and ensuring all requirements are adhered to, including conducting spot checks on work periodically during the project lifecycle
  • Providing support for specialty projects as required
  • Maintaining open communication with employees, managers and clients

1st Shift Monday- Friday (Time  TBD) 

RRD is an EEO/AA including Vets and Disabled Employer



Required Skills


  • Bachelor’s Degree in a related field preferred, with a minimum of 5-10 years of professional services management experience within a legal/law firm environment
  • Expert knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint
  • Microsoft Office Specialist (MOS) Certification preferred
  • Strong technology background with project management experience
  • Proven experience building strong, cohesive and high performing teams through effective motivation and coaching methods
  • Proven experience leading, developing and training staff
  • Enthusiasm, aptitude, organizational skills and a willingness to learn
  • Strong reasoning and problem solving skills
  • Excellent verbal and written communication skills
  • Ability to interact with client and team members in a professional and respectful manner

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