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Digital Banking Specialist


Category

Operations

Position Type

Full-Time/Regular

Job Location

Silver Spring, MD

Tracking Code

947-948

Provides accurate and efficient servicing of all Digital Channel products and to ensure all new product implementations, internal and external questions are handled timely. Implementation of Digital Channel products including, but not limited to, online banking, mobile banking, remote deposit, and ATM/VISA debit cards. 

  • Consistently provides excellent customer service to internal and external customers.
  • Provide technical support to customers as it relates to products, services and industry practices: including risk mitigation best practices. Liaise with customers and bank staff to ensure the implementation of services, training of end users, and promotion of the features and benefits of bank products and services are being effectively communicated.
  • Respond to phone and/or email inquiries from internal and external customers.
  • Responds to and resolves escalated calls, complex issues received from the internal Customer Care Center.
  • Maintain department files and records.
  • Monitor daily reports for accuracy, ensure all work processed is in compliance of departmental procedures and take appropriate action where needed.
  • Other duties as assigned.

Required Skills

  • General knowledge of banking products including electronic banking.
  • Basic computer, telephone, and general office equipment skills.
  • General knowledge of MS Office; proficient in Word and Excel.
  • The ability to lift up to 25 pounds.
  • Ability to travel, as required. 
  • Highly motivated, self-driven individual who can think strategically, operate independently and take accountability for the function.
  • Must have the ability to multi-task in a fast paced environment and prioritize your focus on most impactful activities.
  • Strong oral and written communication skills when interacting with internal and external clients.
  • Strong analytical, critical thinking and problem solving skills.
  • Demonstrates a commitment to Relationships F•I•R•S•T in all areas of job performance.

Required Experience

  • High School diploma or equivalent required.
  • At least one (1) year of experience in branch banking or financial operations required.
  • At least one (1) year of customer service experience.

 

 

We are an equal opportunity employer.  Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.


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