Customer Support Analyst
Cabrillo Technologies, LLC is a wholly owned subsidiary of McKean Defense. Cabrillo scientists, engineers, technical staff, analysts, and program managers identify and deploy new shipboard technologies, integrate information technology across shipboard platforms and shipboard systems, and develop computing and networking strategies to support the Warfighter. Cabrillo employees create strategic solutions to help customers reach new levels of mission support and transform their organizations.
Cabrillo is searching for a Customer Support Analyst to provide user support to the NIWC PAC code 827000 Network Infrastructure Support tasking which includes VTC, fiber optic and telephony systems. Candidate must be experienced in NIWC PAC S&T network requirements, system component and proficient in trouble ticket tracking systems. Candidate will provide tier I and II customer support for all system components, including providing technical resolution, tracking of on-going problems, and development of user advisory notices. Candidate must be able to work directly with senior government and military staff as well as various contractors.
Experience in trouble ticketing system
Experience in technical problem resolution
Demonstrated interpersonal and written skills to develop user knowledge base
1 Year of experience as a customer support analyst
Experience in technical design and system configuration
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Cabrillo Technologies is an E-Verify company.