Furniture Assembler/Dispatcher

The Operations Generalist maintains a smooth and consistent operation so orders are deluxed, assembled, and shipped in an effective and efficient manner as needed to satisfy customer requirements.

In addition, the Operations Generalist is responsible for the timely communication to customers, client, operations, and customer service on status of Fidelitone delivery routes. Works and communicates closely with driver, installers and warehouse personnel to ensure Fidelitone customer receive timely communication on delivery status.

ESSENTIAL FUNCTIONS:

• Accountable for daily work activities in areas such as receiving, replenishment, and/or outbound shipments to ensure we are customer-centric and meet contractual SLA’s on a daily basis.
• Will work in assigned departments with warehouse employees, as needed, to ensure areas such as receiving, replenishment, and/or outbound shipments have met contractual SLA’s on a daily basis.
• Ensure correct shipment of orders and hazardous material orders.
• Ensure the efficient and safe operation of material handling equipment.
• Will be accountable to maintain a clean, neat and orderly work area.  Assist in maintaining warehouse security. Conduct operations in a manner that promotes safety and in accordance with OSHA and other appropriate standards.
• Communicate with driver and installers to ensure timely delivery to Fidelitone last mile customers.
• Responsible for sorting and preparing all delivery paperwork.
• Ability to operate Fidelitone routing software to effectively communicate with drivers.
• Works with and assist drivers and customers to problem solve and provide excellent customer service.
• Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff.
• Responsible for communicating cancelled or rescheduled deliveries to end customer and client.
• Other duties as assigned.

• Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators.
• This position requires interaction with internal/external customers.
• Ability to communicate effectively across all levels of management, peers, and clients is necessary.
• Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
• Intermediate computer proficiency in Excel and Word.
• Ability to understand the process of client shipments.
• Ability to read, analyze, and interpret written instruction.
• Ability to present information and respond to questions from supervisory staff.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• High School diploma or equivalent 2-4 years’ experience in pick and pack environment.
• Minimum of 1 year of Logistics/Supply Chain, Dispatching, Transportation, Engineering, Business Analyst/Project Management.
• Computer aptitude. Able to use Microsoft Outlook and ADP for timecards
• Prior dispatch experience a plus.