Advisor, Financial Aid
Front Range Community College
Financial Aid Advisor - Boulder County Campus
Who We Are
We are the largest community college in Colorado, enrolling close to 28,000 credit students annually. We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project, recently selected as a “Most Promising Place to Work” in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication. We have developed a strong strategic plan focused on improving student graduation and transfer rates and have made significant investments in advising and other student support programs.
We also have a strong commitment to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community.
We are guided by the philosophy “One College, Many Communities.” Campuses share many common values, goals, and practices, but are also given the opportunity and flexibility to develop unique cultures and programs that serve individual communities. In addition, we have a clear vision outlined in its strategic plan. For more information, visit the following: www.frontrange.edu and VISION 2020.
Who You Are
As the Financial Aid Advisor, you will help students achieve their educational goals by advising them on financial aid options and resources. You will support the mission of Front Range Community College (FRCC) by creating a superior student experience; reducing barriers to success, ensuring all students experience a strong start at FRCC as well as supporting the College’s strategic priorities around Equity, Inclusion, and Diversity.
You will be responsible for providing the highest quality of customer service through the dissemination of accurate and timely information. This includes counseling students, families, faculty and staff about financial aid related services in person, over the phone and via email.
You will support the FRCC mission by ensuring students experience a strong start by developing coherent and intentional pathways to completion and provide guidance to ensure students successfully transition to the workforce or further education.
SELECTION PROCESS: Position will remain open until filled with a priority deadline of July 26, 2020.
In your application please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Financial Aid Advisor.
SALARY: Low 40’s Annually
- Clearly disseminate general and specific information regarding financial aid application procedures, financial aid programs, eligibility and other items pertaining to financial aid for students and their families.
Customer Service and Assistance
- Assist students with resolution of financial aid issues and disputes with an equity lens by listening, questioning, ascertaining, consulting, evaluating and analyzing data from available systems and document imaging.
- Actively participate in and assist with college-wide outreach campaigns and activities.
- Provide equitable financial aid presentations for large and small groups supporting FAFSA workshops and/or completion events, both on campus and in the communities where applicable.
- Be able to travel and work outside of normal working hours, such as evenings and weekends, for campaigns and outreach activities.
- Collect, analyze and review financial aid documents to ensure accuracy, completeness and compliance with federal, state and institutional regulations, policies and procedures student appeals
- Assist in document tracking and imaging processes.
- Explain options available to student and families with unique circumstances.
Collaboration and Professional Development
- Collaborate in the formulation, review and implementation of college-wide Financial Aid Department guidelines and procedures.
- Actively participate in trainings, meetings, professional organizations and campus events.
- Diversity, Inclusion and Equity: Work with individuals and groups while incorporating equity, diversity, and inclusive excellence.
- Customer Service: Provide friendly, timely, helpful and transformational assistance to students and their families.
- Communication: Communicates effectively, verbally and in writing when speaking with students and their families.
- Stress Management: Maintain emotional resilience and have the ability to deal with difficult situations.
- Problem Solving: Ability to accurately assess situations, devise and evaluate alternatives and implement the most viable solutions.
- Attention to Detail: Thoroughly research student accounts and provide accurate and consistent information.
- Adaptability: Adapt to constantly changing rules, regulations and policies.
REQUIRED EDUCATION/TRAINING & WORK EXPERIENCE:
- Bachelor’s degree and experience working in a higher education environment.