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Service Desk Technician

Technology and Computer-related

Ft. Meade, MD
 • 
ID: 482-327
 • 
Full-Time/Regular

Do you want to be part of a team that supports USCYBERCOM's internal command IT systems, to include one-of-a-kind cyberspace operations systems?  We're looking for someone who is a solid IT Specialist to be a key contributor to that team. 

 

You will:

  • Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs
  • Assess, research, and resolve incidents and requests regarding the use of application software products and infrastructure components
  • Maintain a log all incidents and requests
  • Provide a positive client support experience
  • Monitor systems and peripheral equipment, system processing, and error listings
  • Perform IT administration and functions - user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
  • Determine appropriate IT policies, while creating and improving upon system documentation

 

Requirements:


Required Skills

Requirements:

  • Minimum two (2) years of experience in Information Technology
  • Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline
  • One of following security certifications (active status): A+ CE, CCNA-Security, Network+ CE, SSCP, Security+ CE, or higher (minimum DOD 8140/DOD 8570 IAT Level I Certification)
  • Active TS/SCI + CI Polygraph

 Preferred / Desired Skills:

  • Experience with VTC scheduling / troubleshooting
  • Tier 1 support experience
  • Experience with JIRA and Remedy ticketing systems
  • Experience with Microsoft System Center Configuration Manager (SCCM)
  • A problem solver who can get in, be given a project, and use engineering skills to determine a solution

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