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Print Production Account Specialist/Customer Services

Customer Service

West Bend, WI
 • 
ID: 44852
 • 
Full-Time/Regular

RRD is a leading global provider of integrated multichannel marketing and business communications solutions.

A job is just a job anywhere else, but at RRD we can make your next job, your career! Our employees experience the opportunity of growth through change and advancement within our company and our culture. Employees can participate in a large array of activities to grow themselves through our online learning center, as well as our involvement in community related outreach programs. At RRD, you are a part of a long standing history that continues to evolve into a company that is a leader in innovation and enables the future of business communication.

We are RRD and we are committed to teamwork, communication, trust and inclusion! Apply today!

We are currently hiring for an Account Manager/Account Customer Service, come grow with us.

 

 

Coordinate production of printed materials, or print related services for the company’s customers.  Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product. 

Responsibilities

  • Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
  • Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.  May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
  • Coordinate production of components with other internal plants and/or external vendors as required.
  • Coordinate the resolution of customer or manufacturing issues with customer jobs.  Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.  Communicate with customers regarding the resolution of issues.
  • May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
  • Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards. 
  • Tally the final production runs and work performed to assemble paperwork for billing purposes.
  • May mentor junior level Print Production staff or work on special projects.

 

Business Unit/Platform Specific duties

 

  • May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
  • May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job. 
  • May have responsibility for the composition and/or copy prep of the customers’ products.
  • Performs other related duties and participates in special projects as assigned.

 

 


Required Skills

 

HS diploma or equivalent with 3-5 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.  May possess additional education certification in this level.

 

Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.  Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.  May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.  Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.  Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.

 

Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.

 

RRD is an EEO/AA including Vets and Disabled Employer


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