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Site Administrator*

Administration

Baltimore, MD
 • 
ID: 44420
 • 
Full-Time/Regular

The Site Admin is responsible for overseeing all aspects of the site facility as well as office services (mailroom, reception, and reprographics) provided to the clients at a financial services company. This position reports to an RR Donnelley Regional Manager.

 Principal Responsibilities 

  • Coordinate site team work schedules, time off schedules, weekend and holiday coverage as well as contingent resources to facilitate timely service response.
  • Ensure all work is performed according to client specifications, meeting and exceeding expectations.
  • Effectively communicate with end users in business units at the site, in conjunction with the client Regional Manager and within RR Donnelley Global Outsourcing.
  • Apply skillful leadership, best practices, and sound judgment in all dealings with the site support services staff and with you approach to maintaining the facility.
  • Conduct physical inspection of the facility under the guidelines established by client, with a goal of maintenance and housekeeping of the facilities.
  • Oversee site facilities including partnering with regular onsite vendors as well as vendors contracted for building projects.
  • Monitor compliance with client Information and building security processes, reporting and troubleshooting as needed.
  • Cross train in all service areas and provides backup support as needed.
  • Staffs the front desk
  • Maintains a clean and aesthetically pleasing reception area
  • Greets and registers visitors
  • Answers general office inquiries and directs individual to the appropriate person
  • Receives telephone calls and assists with placement of calls
  • Guards against social engineering attempts
  • Orders office supplies and processes invoices
  • Activates temporary security cards
  • Coordinates messenger services/deliveries
  • Coordinates conference rooms and dining for meetings
  • Cleans conference rooms after client meetings
  • Enters service requests
  • Assists with record archival and retrieval
  • Ensure onsite team directs suggestions, concerns and issues to appropriate RR Donnelley resources including Site Administrator, Regional Manager, Client Services Director and Human Resources.
  • Deliver support for specialty projects as required.
  • Monitor and maintain customer and RR Donnelley policies and procedures.
  • Collaborate with the Regional Manager to ensure that all client requirements are clearly documented and communicated to the site team to ensure consistent service delivery to onsite clients.
  • Maintain hard copy and electronic filing system
  • Support staff in assigned project based work
  • Other duties as assigned including coverage for other business services functions within the site. 
  • Five years of experience in office support services including, but not limited to, facilities coordination, reception, mailroom, and reprographics.
  • Microsoft Office Suite including proficiency in Word, Excel, PowerPoint and Outlook.
  • Proven ability to quickly learn proprietary software.
  • Excellent written and verbal communications.
  • Track record of delivering high quality, timely customer services in a demanding environment.
  • Microsoft Word, Excel, PowerPoint
  • Provide premiere service to clients with a “can do” attitude.

 Hours: 8-5pm/FT M-F

 


Required Skills

 

  • Microsoft Word, Excel, PowerPoint
  • Ability to quickly learn proprietary systems
  • Excellent written and oral communication
  • Provide premiere service to clients with a “can do” attitude.

OTJ-ADM


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