Skip Navigation

Technology and Computer-related

IT Specialist I

Ft. Meade, MD
 • 
ID: 224-327
 • 
Full-Time/Regular

Clearance: Active TS/SCI + Poly required

 

As a junior-level IT Specialist, you will be serving on a team that supports a Federal program IT Help/Service Desk.  We're looking for someone who has solid trouble-shooting skills and can interact with the customer for all types of IT support needs. 

Daily duties include:

  • Performs entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
  • Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components
  • Addresses and resolves basic incidents and requests and logs all incidents and requests
  • Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution
  • Monitors systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions

Required Skills

 

Clearance:

 

  • Active TS/SCI + CI Poly Required

 

Required Skills:

  • A problem solver who can get in, be given a project, and use an engineering implementation plan and make it work from cradle to grave
  • Has or is willing to gain some more diverse IT skills, including Linux, networking (CCNA would be awesome), and more
  • VTC scheduling / troubleshooting experience
  • Tier 1 support experience
  • Experience with JIRA and Remedy
  • Experience with Microsoft System Center Configuration Manager (SCCM)
  • Customer Focused
  • Strong attention to detail and organizational skills.
  • Excellent communications skills

Required Experience

Experience/Education:

  • Minimum two (2) years of experience as an IT Specialist
  • Tier 1 support experience
  • Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline

Certification:

  • Minimum DOD 8140/DOD 8570 IAT Level I Certification (A+ CE, CCNA-Security, Network+ CE, SSCP)

 


close