Manager of Media Services & Classroom Technologies
The Manager of Media Services is responsible for managing the daily operations of media services within the Campus Technology Department including budgeting, planning, prioritizing, researching and implementing multimedia-related construction, renovation, installation, and upgrade projects; effectively managing staff and student workers; setting up and supporting events; managing resources and equipment; and managing technology in learning spaces across campus.
The Manager of Media Services supervises the Media Services Specialist and reports to the Director of IT Operations.
- Demonstrate an attitude and behavior that reflects the values and mission of the department and University.
- Create short and long range goals regarding technology in learning spaces and event locations.
- Hire, train, coach, supervise, manage disputes/resolution, performance evaluation and development of Media Services staff and student employees.
- Plan and implement AV projects across campus including installation and oversight of contractors and vendors during all project phases.
- Evaluates new technology and consults with campus constituents on various projects. Evaluates and assesses technology needs across campus.
- Extensive hands-on work with AV equipment installation, functionality and programming, able to diagnose, troubleshoot and resolve issues related to AV equipment: video displays, projectors, control automation systems, video capture/editing, video conferencing, sound systems.
- Prioritize, coordinate, schedule, and supervise daily activities and event assignments for Media Services.
- Provide for evaluation, recommendation, deployment, inventory, maintenance, repair, installation, and disposal of audio visual, classroom computer and other technology/equipment Support and maintain AV inventory and related software licensing specific to learning spaces.
- Maintain and coordinate projector replacement program for classrooms.
- Create, maintain and provide technical training and support to faculty, staff, students, and others as necessary.
- Create policies and procedures and minimum standards for learning space technology.
- Assist in determining appropriate equipment configurations for campus standards.
- Assist director in managing/assessing Support budget.
- Build and maintain vendor relationships.
- Keep accurate inventory of AV related equipment in Campus Technology, classrooms, and meeting spaces.
- Customer service oriented.
- Other duties as assigned.
- Moving equipment TVs/monitors, laptops, projectors, screens, tools, boxes, etc. - daily.
Equipment installation – can be daily.
Standing, lifting, carrying, bending, walking, crawling, etc. - daily.
Must be able to lift and carry up to 50 lbs. - daily.
- Must be able to stand on a ladder and work above head – as needed.
- Must be able to discern colors in relation to wiring and digital/projected display troubleshooting.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.
- Standard work hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, but flexibility in work scheduling is required to accommodate early morning, evening, and weekend event coverage.
- Low light environment - 30%, moving equipment that may be too heavy to lift or carry - 10%
- Exposure to outdoor elements, rain, snow, etc. - 30%
- Frequent noise caused by equipment - 80%
- Prolonged use of computer monitor - 75%
- Attendance at evening and weekend events required - 20%
Work is primarily indoors, but at times may be required to be in an outdoor environment when traveling between campus buildings or off campus.
Some ladder work with projectors might involve up to a 26 foot ladder.
- Experience in long and short range strategic planning and goal setting, planning, budgeting, and researching technologies relevant to the University’s learning spaces and multimedia resources.
- Ability to perform management responsibilities: prioritizing work, training, coaching, supervision, discipline, performance evaluation, and development.
- Project management experience: ability to define the scope, goals and deliverables, develop project plans, implement large scale technology projects, effectively communicate expectations to team members and other members of the project team, continuous management of projects with progress reports to relevant members, delegation of tasks and responsibilities as appropriate.
- Ability to assess project management needs: researching, selecting, preparing quotes for equipment and labor, and outsourcing projects to subcontractors and vendors.
- Ability to be self-directed, use independent problem solving skills, detail oriented.
- Working knowledge of construction material, processes, and terminology. Ability to read and understand technical documentation (equipment manuals, installation guides, written procedures and policies, etc.).
- Experience installing equipment in line with installation compliance and best practices. Example: Familiarity with ADA requirements as they pertain to audio-visual system design is preferred.
- Strong knowledge of AV system support including: operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels; VGA, DVI, HDMI video and audio installation, and cabling techniques including termination.
- Strong knowledge of hardware and software computer support including, operation, installation, configuration for both Mac and windows based computers, and enterprise IP networking, including DNS, DHCP, and subnetting.
- Knowledge of/familiarity with systems used on campus:
- Crestron, Extron, Polycom, Biamp, control automation systems, Polycom, Zoom, Skype for Business, lecture capture systems, and other classroom technologies.
- Knowledge of technologies and trends for learning spaces and audio/visual related services.
- Ability to effectively communicate both verbally and in writing.
- Ability to interact professionally within a diverse academic community including faculty, students, staff, and guests.
- Ability to maintain a positive attitude and outlook while prioritizing and multitasking under pressure.
Preferred: Bachelor’s degree. Five years of related professional experience, specifically as it relates to AV operation, professional installation, technical projects, video production, and/or academic technology.
A minimum of four years of experience with A/V technology including installation, maintenance, service, troubleshooting of various types of equipment and control systems. Previous experience managing and developing personnel is required.
Desired, not required: Crestron Programming Certifications, Project Management Professional (PMP) certification and/or PMP course completion, Certified Technology Specialist (like Avixa) or other Audio/Visual related certifications are beneficial to the work of the position.
An equivalent mix of education, training, and work experience may be substituted for preferred degree.