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Legal Document Production Supervisor

Customer Service

Minneapolis, MN
ID: 44518

Job Description

The Legal Document Production Supervisor will coordinate, assign, distribute, prioritize, track and expedite workload to the DPS department as well as supervise and coordinate training for their assigned team.

  • Serve as primary point of contact for incoming requests to the DPS department for various word processing related projects such as formatting, proofreading, editing, styling of documents, printing, and conversion or saving documents to image (PDF)
  • Interface with requestors to gather detailed information in order to better understand the nature and requirements of assignments
  • Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
  • Direct requests to proper resources and coordinate with local and off-site office services
  • Assist with proofreading tasks and quality control analysis during heavy volume periods
  • Delivery projects within a reasonable, negotiated time period
  • Work with team to address training needs
  • Supervise staff while on shift
  • Flexibility to work overtime
  • Perform other related duties and assist with special projects as assigned
  • Maintain thorough knowledge of all firm-supported software packages
  • Performs other related duties and participates in special projects as assigned

Hours:  8:30a - 5p Central (11:30a-8p PHX time)

Required Skills

  • High school diploma or equivalent required; bachelor’s degree preferred
  • Prior document processing experience in a team environment
  • Ability to work in a fast-paced environment and meet pressing deadlines
  • Ability to produce quality work product
  • Flexibility to work overtime
  • Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
  • Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace


  • Minimum typing speed of 60 wpm with 95% accuracy
  • Advanced knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint
  • Excellent verbal and written communication skills
  • Knowledge of legal terminology preferred but not required
  • Transcription experience a plus





RRD is an EEO/AA including Vets and Disabled Employer


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