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Account Manager


Chanhassen, MN
ID: 47732

The Account Manager is primarily responsible for maintaining a strong relationship between RRD and the customer. This role will guide and lead projects for the Content and Creative Services unit of RRD; including creative and executional project management, client correspondence, production and creative deadlines. Critical responsibilities include: handling programs from concept to delivery of multi-channel assets, content, e-mail, estimating and invoicing monthly to ensure continual progress of client relationship. This position requires someone who possesses excellent people skills, talent for project organization and a working knowledge of creative, production and printing processes.

Required Skills

  • Establishes and promotes excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction.
  • Well-rounded working knowledge of creative services; including content development, page and document composition, prepress, imagery.
  • Demonstrates ability to read a situation and react appropriately to solve problems and issues.
  • Viewed as a trusted advisor; partners with client in a positive and constructive manner.
  • Understands and articulates client business strategies and insights and leverages this to contribute new creative and business insights that help move business forward.
  • Creates a logical structure, clear storyline, and conclusion in all written documents, is an energetic and passionate presenter.
  • Strong listening skills to digest and process and guide strategy and problem resolution.
  • Participates in the budgeting process and contributes to economic success.
  • Uses ethical business practices in dealing with customers, employees, vendors, suppliers and the community.
  • Responsible for customer invoices and ensures that the invoices are produced and delivered to accounting promptly.
  • Manages and implements change to ensure continuous improvement.
  • Sees that all work completes established review/approval processes before being reviewed by clients or turned over to suppliers
  • Take calls as needed after hours.
  • Performs other duties as assigned or requested.
  • Maintains project documentation and proper routing of projects through studio utilizing established review/approval processes
  • Work with customers to access and maintain image and content databases (digital asset management)
  • Stays aware of client activities to provide backup when project management is not available



Required Experience

  • Bachelor's degree (B.A.) from a four-year college, or university or equivalent experience.
  • 2-5 years work experience in advertising, marketing communications or marketing services
  • Strong organizational and time management skills, with the ability to manage multiple projects simultaneously
  • Detail-oriented with strong written and verbal communication skills
  • Excellent problem-solving skills and ability to think logically
  • Ability to work effectively with a diverse group of people and adapt to rapidly changing objectives
  • Expert-level skills in Microsoft Word, Excel, Powerpoint
  • Familiarity with design software (InDesign, Illustrator, Photoshop) and Filemaker Pro
  • Understanding of metadata, digital asset and content management



  • Copy writing and Copy editing
  • Knowledge of Healthcare AEP process and content
  • Knowledge of Workfront and Adobe AEM
  • Microsoft Office Mastery
  • Adobe Creative Suite Mastery
  • Project Management Certification






RRD is an EEO/AA including Vets and Disabled Employer

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