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CX Support Representative 1



Customer Service

Wauconda, IL
 • 
ID: 701767
 • 
Full-Time/Regular

POSITION SUMMARY:

The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems.

 

ESSENTIAL FUNCTIONS:

  • Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.
  • Place outbound calls, following a script, to provide delivery times or set delivery appointments.
  • Communicates effectively with customers to maintain positive relationships.
  • Requires problem solving skills, while working within company provided guidelines.
  • Handles order research and maintenance (eta’s, damages, cancel requests, delivery issues, scheduling issues, etc).
  • Processes Orders, updating internal specialized database as well as client systems.
  • Assists customers with scheduling, rescheduling delivery orders and return orders.
  • Conducts delivery surveys as required from the client.
  • Performs other related duties as assigned.

Saturday workdays are mandatory


Required Skills

KNOWLEDGE, SKILLS & ABILITIES:

 

  • Typing skills are required. Computer proficiency with MS Office (Excel, Outlook and Word) and the internet are required. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
  • Must be willing to work in a challenging, fast-paced environment.
  • Must be flexible to work a different shift when necessary.

Required Experience

EDUCATION & EXPERIENCE:

 

  • High school diploma or equivalent.
  • Previous customer service/call center and (or) data entry experience preferred.
  • Experience with warehouse management systems is helpful.

 

This position is located at 1260 Karl Ct, Wauconda, IL. View the Google Map in full screen.



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