Medical Receptionist

The Medical Receptionist supports a team the a Primary Care Physician or Advanced Practice Provider. The Medical Receptionist is responsible for scheduling, answering calls, monitoring National Park Service (NPS) emergency communication traffic and supporting the patient life cycle from entry to exit. Collecting patient information and recording the information into the EMR is essential for the patient to room as directed.

ESSENTIAL FUNCTIONS:

• Welcomes patients and visitors in person or on the telephone, answers inquiries or directing them to the appropriate department or staff member, scheduling appointments
• Maintains patient records, accounts, and insurance information.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
• Acts as the designated liaison for providers and other internal departments regarding payment accuracy
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs
• Helps patients in distress by responding to emergencies
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintains operations by following policies and procedures
• Performs thorough review of medical records for identification of relevant clinical diagnoses and procedures performed

KNOWLEDGE / SKILLS / ABILITIES:

• Must be highly organized.
• Must be able to assign tasks and delegate work efficiently.
• Must possess excellent oral and written communication skills.
• Appropriately escalates problems or resource issues for resolution.
• Develops/maintains effective procedures for communicating with staff.
• Proficient with MS Excel, Word, and PowerPoint.
• Multi-tasking
• Ability to collaborate with colleagues and leadership
• Telephone skills
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling
• Knowledge of basic coding conventions & use of coding nomenclature
• Knowledge of healthcare IT systems, preferably AdvancedMD
• Knowledge of Microsoft Office

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Employee must be able to meet the following requirements with or without an accommodation. 

• This is a primarily sedentary position in an office setting that may exert up to 30 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time but may be exposed to adverse environmental conditions to and from workplace.
• Must be comfortable walking, standing and occasional kneeling while performing clerical duties throughout the clinic.

REQUIRED QUALIFICAITONS:

• High School Diploma or equivalency
• 2 years higher education or applicable experience
• 2-5 years receptionist experience and/or customer services experience
• Familiarity with phone systems
• Previous experience with Microsoft Office and EMRs

PREFERRED QUALIFICAITONS:

• Associates Degree in Medical Terminology
• Certified Medical Assistant, Advanced Emergency Medical Technician, or Paramedic
• 2 years higher education or applicable experience
• 2-5 years Front Office, Health Unit Coordinator or administrative receptionist experience
• Three years of experience collecting, organizing, and maintaining health insurance and processing medical claims
• Familiarity with medical coding, or equivalency

STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission. 
 
STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy. 

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. 

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