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Desktop Support Technician



Job Location

Washington, DC

Tracking Code


Position Type


As a Desktop Support Technician, you will provide software and hardware support to all SmartBrief employees. 


  • Spec, purchase, prep and maintain desktops and laptops
  • Re-image existing desktops and laptops
  • Troubleshoot and configure printers, workstations, and office networking
  • Physically relocate equipment throughout the office
  • Vet and manage third-party providers of services such as phone and web conferencing
  • Identify and remove security threats (virus / spyware / malware)


Required Skills:

  • Excellent “bedside manner” -- friendly and patient
  • Proven experience with operating systems Windows 7/8/8.1/10; Microsoft Office 2007/2010/2013/2016; browsers Firefox, Chrome and IE; Android and iOS devices
  • Able to analyze and solve complex problems
  • Able to follow instructions with attention to detail
  • Actively listen to users and creatively solve problems in a fast-paced environment
  • Especially organized (using an IT service ticket system such as Jira)
  • Excellent telephone and written communication skills
  • Actively support remote users
  • Adapt to a dynamic work environment and accept change as a routine activity
  • Work independently and as part of multiple teams
  • Take initiative / ownership of issues


Additional Preferred Skills:

  • Active Directory Users and Computers
  • OpenLDAP
  • Google Apps for Business
  • Mobile Device Management solutions
  • Linux desktop and server administration
  • Mac OS X desktop support