Desktop Support Technician
Category
Tech/IT
Job Location
Washington, DC
Tracking Code
490-897
Position Type
Full-Time/Regular
As a Desktop Support Technician, you will provide software and hardware support to all SmartBrief employees.
Responsibilities
- Spec, purchase, prep and maintain desktops and laptops
- Re-image existing desktops and laptops
- Troubleshoot and configure printers, workstations, and office networking
- Physically relocate equipment throughout the office
- Vet and manage third-party providers of services such as phone and web conferencing
- Identify and remove security threats (virus / spyware / malware)
Required Skills:
- Excellent “bedside manner” -- friendly and patient
- Proven experience with operating systems Windows 7/8/8.1/10; Microsoft Office 2007/2010/2013/2016; browsers Firefox, Chrome and IE; Android and iOS devices
- Able to analyze and solve complex problems
- Able to follow instructions with attention to detail
- Actively listen to users and creatively solve problems in a fast-paced environment
- Especially organized (using an IT service ticket system such as Jira)
- Excellent telephone and written communication skills
- Actively support remote users
- Adapt to a dynamic work environment and accept change as a routine activity
- Work independently and as part of multiple teams
- Take initiative / ownership of issues
Additional Preferred Skills:
- Active Directory Users and Computers
- OpenLDAP
- Google Apps for Business
- Mobile Device Management solutions
- Linux desktop and server administration
- Mac OS X desktop support