Desktop Support Technician

As a Desktop Support Technician, you will provide software and hardware support to all SmartBrief employees. 

Responsibilities

• Spec, purchase, prep and maintain desktops and laptops
• Re-image existing desktops and laptops
• Troubleshoot and configure printers, workstations, and office networking
• Physically relocate equipment throughout the office
• Vet and manage third-party providers of services such as phone and web conferencing
• Identify and remove security threats (virus / spyware / malware)

Required Skills:

• Excellent “bedside manner” -- friendly and patient
• Proven experience with operating systems Windows 7/8/8.1/10; Microsoft Office 2007/2010/2013/2016; browsers Firefox, Chrome and IE; Android and iOS devices
• Able to analyze and solve complex problems
• Able to follow instructions with attention to detail
• Actively listen to users and creatively solve problems in a fast-paced environment
• Especially organized (using an IT service ticket system such as Jira)
• Excellent telephone and written communication skills
• Actively support remote users
• Adapt to a dynamic work environment and accept change as a routine activity
• Work independently and as part of multiple teams
• Take initiative / ownership of issues

Additional Preferred Skills:

• Active Directory Users and Computers
• OpenLDAP
• Google Apps for Business
• Mobile Device Management solutions
• Linux desktop and server administration
• Mac OS X desktop support